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Problem with the video message
Level 1
For the past several weeks, when I run out of moves, I'm able to watch 3 ads and get 5 more moves, but when I'm taken back to the screen where I can watch 3 more videos to get 5 more moves, I get a message that says - "Oops...Oh no! It seems there was a problem with the video. Sorry!" This is affecting my enjoyment of the game. Will this be corrected?
Answers
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Hello and welcome to the Community @cairnrescue I am sorry to hear you have this problem with the ads. I know some time ago there was a problem with the ads, and I’ve seen others who mentioned this oops issue. We have passed it on, and I thank you for reporting this issue is back again.
Players who see ads for extra are chosen random and has nothing to do with seeing too many ads.
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I have been experiencing the same problem for a few weeks now. A second problem popped up this weekend- I view the ad to get extra moves then when I click the X to close the ad, the screen goes black instead of returning to game screen. Needless to say, I lose the extra moves I just earned and have to close and reopen game to continue playing.
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The problem is not solved I have reported this all week, oops, there is a problem with the videos message, I am an oldie and play this game every day for hours when lives let me but to keep getting this message quite a few times every day is spoiling my game play, PLEASE HELP, thank you
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Well its march 22nd 2024, and the 3 videos came up to watch and what happens, oops, sorry there's a problem with the videos, or click on to play video and it flashes back to the play video, clicked on help and support and cant get it, another help please, I wonder can't get on with the game
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I agree with all of the above players. It is getting so frustrating to work hard to win levels and then lose because of video problems. I just recently contacted the King Community support team and they didn't know what I was talking about with the oops problem. Will someone in the King Community please help all of us players and get this problem fixed so that we can get back to enjoying this game we love.
