Sign Up!

🥤 Click here to see the latest levels in Soda!
🍏 Playing on iOS 11? Read this!

Why cant i collect my prizes

brittneybritz
brittneybritz Posts: 1

Level 1
in Support

Why cant i collect my prizes and buy with my gold bars it tells me cant connect

Answers

  • Palash_Sarma
    Palash_Sarma Posts: 15,607
    https://community.king.com/en/candy-crush-soda-saga/discussion/479859/why-cant-i-collect-my-prizes

    Hi Welcome to the Soda Community

    Please try following steps

    Restart: Force close apps and restart your device.
    Updates: Check that you have the latest game and device updates.
    Memory: Keep at least 2GB of free storage for smooth gameplay.
    Connection: Use WiFi instead of cellular data.
    Clear Cache:

    Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
    iOS: Settings > Safari > Clear History and Website Data

    Hope it works, Thank You for joining us

  • veekadeestar
    veekadeestar Posts: 16

    Level 2

    I can't collect my rewards either - says bubblegum troll is interfering.

    I have updated on 12/4.

    I have cleared cache.

    I have turned my device on and off.

    I have more than 2 GB of memory.

    The only thing I haven't done is force stop. If I do that will I lose my progress??

Hey! Would you like to give us your opinion?

Categories