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WWon't let me collect prizes for rewards pass or treasure hunt
Ah so you have this issue as well! It is probably connected to one that we're currently investigating. We made an information thread about it here:
"Can't Connect to Server" (Being Investigated)
The main point in any case is that we see several players who have this issue currently and we're investigating it. When this is fixed, you will probably have your issue fixed as well.
Cant get into my profile, it says "cannot connect to server" Internet works fine though so I'm definitely online
I understand and sorry to hear that. Thanks for sending the information earlier, but do you mind also sending your Player ID? If you go to the profile and double tap on the King Logo you can see it.
Here's a guide for it: https://kingcare.zendesk.com/hc/en-us/articles/11723516766749-How-can-I-find-my-player-ID#
No still same problem
Hi there, does the problem still remain for you? It may have been a connection issue from our end that should be solved now.
CCandy crush Soda 1.283.5 on Samsung Galaxy Tab S using Android 6.0.1
CaCandy Crush Soda 1.283.5 on Samsung Galaxy Tab S using Android 6.0.1
Hi, Sorry for hear from you,please mention your game I'd, device name, OS Version and game version.
TTried what you said but still not working. When I go to claim prizes it says "Bubblegum Troll is causing problems in your game..."
TTried what you said but still not working. When I go to clam prizes It says "Bubblegum Troll is causing problems in your game..."
Hi Welcome to the Sweet Soda Community
Please try following steps
Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB of free storage for smooth gameplay. Connection: Use WiFi instead of cellular data. Clear Cache:
Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache iOS: Settings > Safari > Clear History and Website Data
Hope it works, Thank You π
Hi Soda fans! π Some players have reported seeing a profile picture they didnβt choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. Whatβs happening? You may see a profile picture that isnβt yours You might not be able to change your avatar right now π‘ Good to know: Thisβ¦
π¨ Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! π π How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game andβ¦
