Won't let me collect prizes for reward pass or treasure hunt!
Level 2
WWon't let me collect prizes for rewards pass or treasure hunt
Answers
-
Hi Welcome to the Sweet Soda Community
Please try following steps
Restart: Force close apps and restart your device.
Updates: Check that you have the latest game and device updates.
Memory: Keep at least 2GB of free storage for smooth gameplay.
Connection: Use WiFi instead of cellular data.
Clear Cache:Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
iOS: Settings > Safari > Clear History and Website DataHope it works, Thank You 🙂
1 -
TTried what you said but still not working. When I go to clam prizes It says "Bubblegum Troll is causing problems in your game..."
1 -
TTried what you said but still not working. When I go to claim prizes it says "Bubblegum Troll is causing problems in your game..."
1 -
Hi, Sorry for hear from you,please mention your game I'd, device name, OS Version and game version.
1 -
CaCandy Crush Soda 1.283.5 on Samsung Galaxy Tab S using Android 6.0.1
0 -
CCandy crush Soda 1.283.5 on Samsung Galaxy Tab S using Android 6.0.1
0 -
Hi there, does the problem still remain for you? It may have been a connection issue from our end that should be solved now.
0 -
No still same problem
0 -
I understand and sorry to hear that. Thanks for sending the information earlier, but do you mind also sending your Player ID? If you go to the profile and double tap on the King Logo you can see it.
Here's a guide for it: https://kingcare.zendesk.com/hc/en-us/articles/11723516766749-How-can-I-find-my-player-ID#
0 -
Cant get into my profile, it says "cannot connect to server" Internet works fine though so I'm definitely online
0
