can not get back to level 1417

Question

i have tried many times to get back to level 1417 nothing is working that you guys have told me to do some one said they where going to call me back but they didn't i have tried this morning but nothing is workingi need help

Creative_Elsa · Answer

Hi @Luis_Maldonado, sorry that your message got
lost in the transition from the old community to the new community.  Do
you still need help with this?  Please don't hesitate to contact us again
because now we are on top of all new messages.

As a Soda player, how would
you like to help with the 5 year celebration coming at the end of this
year?  Please visit this link and complete the survey.

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together

Lady_Choo · Answer

Hi Luis, welcome to King care.

I am not sure who you spoke to but King do not normally make calls, its usually dealt with by email.

Can you tell me exactly what is the problem? Is it not opening the game at the correct level or has it started you back to level 1?