Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
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Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

Shut down of Game

The game shuts down when I am playing. It shuts down right in the middle of the game. This has been happening for months, at first I thought it might be my wifi but it is not. What is happening, this is not right, I have lost many boosters because of this. This needs to be recitfied

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Patangela1

Ok thanks. The Device is an Alcatel tablet. Whenever the update tab comes up, I always update the app. How do I find out the OS?

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3420311#Comment_3420311

Hey there, there are a few things you can do.

Please follow these steps below:

Restart: Force close apps and restart your device.
Updates: Check that you have the latest game and device updates.
Memory: Keep at least 2GB of free storage for smooth gameplay.
Connection: Use WiFi instead of cellular data.
Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data

Your issue sounds like it's most likely connected to your memory if it keeps happening like this randomly. Please have a look at how much storage you have on your device and free up some space.

Otherwise it would be great to know what device you have, what version of the OS it is - and what version of the game you have.

Patangela1

It is still happening and I am getting really frustrated with it. Why is this happening.

Patangela1

As far as I know that is the ID. Yes the entire game closes and I need to start again

Korneel

Thanks for sharing!

Unfortunately, I cannot find any crashes for that playerID :(

Could you verify that the ID was correctly copied here?
When you say that the "game shuts down", you do mean that the entire game closed and that you need to start the Soda app again, right?

Patangela1

Everytime it says to update the game, I do.

ID: 1116987918

Korneel

Hi!

It sounds like your game is crashing, which is annoying for sure.

Like simplyP said: Updating your game version can definitely help.

If you are on the latest game version and it is still crashes, then please send us your playerID (see here how to get that) so we can find out why you are crashing.

Thanks!

simplyP

There are few things to try. Update your device software, update game app, make sure you have at least 2GB of free memory….and if all else fails….upgrade your device.

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Accepted answers

All comments

simplyP

There are few things to try. Update your device software, update game app, make sure you have at least 2GB of free memory….and if all else fails….upgrade your device.

Korneel

Hi!

It sounds like your game is crashing, which is annoying for sure.

Like simplyP said: Updating your game version can definitely help.

If you are on the latest game version and it is still crashes, then please send us your playerID (see here how to get that) so we can find out why you are crashing.

Thanks!

Patangela1

Everytime it says to update the game, I do.

ID: 1116987918

Korneel

Thanks for sharing!

Unfortunately, I cannot find any crashes for that playerID :(

Could you verify that the ID was correctly copied here?
When you say that the "game shuts down", you do mean that the entire game closed and that you need to start the Soda app again, right?

Patangela1

As far as I know that is the ID. Yes the entire game closes and I need to start again

Patangela1

It is still happening and I am getting really frustrated with it. Why is this happening.

LoFiGummy

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/3420311#Comment_3420311

Hey there, there are a few things you can do.

Please follow these steps below:

Restart: Force close apps and restart your device.
Updates: Check that you have the latest game and device updates.
Memory: Keep at least 2GB of free storage for smooth gameplay.
Connection: Use WiFi instead of cellular data.
Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data

Your issue sounds like it's most likely connected to your memory if it keeps happening like this randomly. Please have a look at how much storage you have on your device and free up some space.

Otherwise it would be great to know what device you have, what version of the OS it is - and what version of the game you have.

Patangela1

Ok thanks. The Device is an Alcatel tablet. Whenever the update tab comes up, I always update the app. How do I find out the OS?

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Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

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