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I tried to purchase the Delicious Offer and was charged three times but never received the offer. How do I get a refund?
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Hi guys I have raised this issue for further investigation 💓
Sorry this happened to you @KittyBigEars Many are having the same problem and NO ONE is responding… Not here or from King support 🙄 Sharing my response to another message on the same issue…
Sorry, but the "customer service" is a joke and probably doesn't even exist anymore! I have sent 4 messages to KING over the past 2 days and NO ONE responds.
I tried to message @LoFiGummy through an old private message but no response there either. There is no help for all the people stuck in this issue right now, just look at all the messages coming in… Sad and disappointing
@PrettyBubbles
Will one of the Mods or CMs please acknowledge this terrible issue???
Hey @MollyS .
Please note that timed items only start counting from the moment you open the game, not the moment they are sent to you. So they would only have gone to waste if you'd open the game, acknowledged the pop-up saying you received the compensation from us, and then left the game.
As for the email sent to you, yes it was sent to that one address on your Community profile. However, it could be that for some reason it never arrived, or it was filtered to your spam and junk folders, so I've sent it again.
With that said, please remember that we're here to help and are trying our best, thank you.
@Alex_The_Witch The only email I received was from King Care… After days and many requests submitted, today they sent a request for feedback 🤣🤣🤣 Ridiculous, they never answer and now they want to know if they helped??!!! I still have never received an email about a ticket or a proposed solution🙄 The email used here is MollySgo4…. Is that what you are using??
Really disappointing that timed boosters were sent to waste away because I was never notified 😒 Who does that??
Hey there @MollyS . Hope you're doing well.
The ticket was sent to your email address, the same email address you use here in Community. As for the items, Gold Bars, Boosters, Timed Boosters and Unlimited Lives were sent to your main account, CUID 11109803231.
I can confirm everything shows as delivered on my side, with the delivery date being 09/11/25, 15:24:50 CET.
In case you'd like for the ticket reply to be sent to your other email address we have on file, I can do that as well.
Thanks and have a great day!
@Alex_The_Witch Where do I find this ticket and how do I redeem it? The compensation should be all that I paid for with extra bars!
I would like to know when this will be delivered since you will probably send "timed" boosts that will just go to waste
I'm sorry to hear you experienced this issue with both your Windows purchases. I appreciate you sharing the receipts. Worry not, I've now sent you a ticket with a resolution. The ticket's number is 16073497. I hope the compensation will be to your liking, but if there's anything else I can help with, let me know.
Have a great day!
@Kevin_ I do not have an email trail from King because they NEVER sent a response to my multiple messages through the game. In the past I would get an automated email response to my questions and then I could provide further info but this did not happen. I have received NO response at all.
I shared in my messages the order #s below… If you need further information send me a private message so I'm not sharing my personal info here!!!!
Hi, thnks a lot for your help. For now, I have a problem to login my MicroMicrosoft account I see that only the purchase via Visa don't go through id I use my debit card it works. I will ry to connect to my Microsoft account a bit later
Hi Tracie, it is possible to obtain a refund from Microsoft, however of course they must have their policies etc.. and perhaps not all are available to be refunded for certain reason.
However if you wish we will be happy to help you out and ensure that you at least receive any missing items. Please check out our Help Center + chat bot. By choosing the Chat With Us, you can reach out to Player Support to obtain help with your purchase issue ensuring that your receive a reply as soon as possible. Â
However if you have any issues getting an answer do not hesitate to let me know. Have a nice day!Â
Hey @MollyS , I understand your concern about the charges and as I mentioned unfortunately from our end we are unable to process refunds.
However helping you get the items is something we can definitely help with. I tried searching for a ticket/email as you mentioned having reach out on another thread, but was unable to locate any recent ones form you. Can you share the ticket number where you have not received a reply from support?
Please keep in mind we are just trying to support. Looking forward to hear from you and have a nice weekend!
Google Play
Can't get refund through microsoft because they don't give refunds for digital purchases., and that is how they get over!!!!
How do you actually get in touch with them? I can't seem to find any links at all!
The response being sent by Bot Kevin is useless.
I have sent over half a dozen messages to King support and received absolutely nothing in return. I have waited all week for some sort of response from here or King support
@PrettyBubbles @LoFiGummy When will my money be refunded or when will the bundles be delivered?? This is getting ridiculous with even more ripped-off players coming forward.
I have waited all week for some sort of response from here or King support@PrettyBubbles @LoFiGummy When will my money be refunded or when will the bundles be delivered?? I have sent over half a dozen messages to King support and received absolutely nothing in return. This is getting ridiculous with even more ripped-off players coming forward.
OK, @Kevin_ so-called "expert", you should know that if you don't tag someone in your reply they will not know you responded 🙄
Now that I have found this, I will say AGAIN, I have been through this before with King. You point to Microsft and they point back to King and the players lose.
I have screen shots that show the double charge and even my CC company sent an email that I was mistakenly charged twice! Why doesn't King deliver the bundles that were paid for?
I have waited all week for some sort of response from here or King support
@PrettyBubbles @LoFiGummy When will my money be refunded or when will the bundles be delivered?? I have sent over half a dozen messages to King support and received absolutely nothing in return. This is getting ridiculous with even more ripped-off players coming forward.
I don't see any new post or edited post with new information. On the other hand, yesterday I already mentioned that it was fixed, or at least for me.
