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I tried to purchase the Delicious Offer and was charged three times but never received the offer. How do I get a refund?
Hi guys I have raised this issue for further investigation 💓
Sorry this happened to you @KittyBigEars Many are having the same problem and NO ONE is responding… Not here or from King support 🙄 Sharing my response to another message on the same issue…
Sorry, but the "customer service" is a joke and probably doesn't even exist anymore! I have sent 4 messages to KING over the past 2 days and NO ONE responds.
I tried to message @LoFiGummy through an old private message but no response there either. There is no help for all the people stuck in this issue right now, just look at all the messages coming in… Sad and disappointing
@PrettyBubbles
Will one of the Mods or CMs please acknowledge this terrible issue???
Hey @MollyS .
Please note that timed items only start counting from the moment you open the game, not the moment they are sent to you. So they would only have gone to waste if you'd open the game, acknowledged the pop-up saying you received the compensation from us, and then left the game.
As for the email sent to you, yes it was sent to that one address on your Community profile. However, it could be that for some reason it never arrived, or it was filtered to your spam and junk folders, so I've sent it again.
With that said, please remember that we're here to help and are trying our best, thank you.
Hey there @MollyS . Hope you're doing well.
The ticket was sent to your email address, the same email address you use here in Community. As for the items, Gold Bars, Boosters, Timed Boosters and Unlimited Lives were sent to your main account, CUID 11109803231.
I can confirm everything shows as delivered on my side, with the delivery date being 09/11/25, 15:24:50 CET.
In case you'd like for the ticket reply to be sent to your other email address we have on file, I can do that as well.
Thanks and have a great day!
@Alex_The_Witch Where do I find this ticket and how do I redeem it? The compensation should be all that I paid for with extra bars!
I would like to know when this will be delivered since you will probably send "timed" boosts that will just go to waste
I'm sorry to hear you experienced this issue with both your Windows purchases. I appreciate you sharing the receipts. Worry not, I've now sent you a ticket with a resolution. The ticket's number is 16073497. I hope the compensation will be to your liking, but if there's anything else I can help with, let me know.
Have a great day!
@Kevin_ I do not have an email trail from King because they NEVER sent a response to my multiple messages through the game. In the past I would get an automated email response to my questions and then I could provide further info but this did not happen. I have received NO response at all.
I shared in my messages the order #s below… If you need further information send me a private message so I'm not sharing my personal info here!!!!
Google Play
The response being sent by Bot Kevin is useless.
I have sent over half a dozen messages to King support and received absolutely nothing in return. I have waited all week for some sort of response from here or King support
@PrettyBubbles @LoFiGummy When will my money be refunded or when will the bundles be delivered?? This is getting ridiculous with even more ripped-off players coming forward.
I have waited all week for some sort of response from here or King support@PrettyBubbles @LoFiGummy When will my money be refunded or when will the bundles be delivered?? I have sent over half a dozen messages to King support and received absolutely nothing in return. This is getting ridiculous with even more ripped-off players coming forward.
I have waited all week for some sort of response from here or King support
@PrettyBubbles @LoFiGummy When will my money be refunded or when will the bundles be delivered?? I have sent over half a dozen messages to King support and received absolutely nothing in return. This is getting ridiculous with even more ripped-off players coming forward.
I don't see any new post or edited post with new information. On the other hand, yesterday I already mentioned that it was fixed, or at least for me.
Hi guys if you use windows please select here to view the update from a member of our team 💓
Hi guys please select here to view the update from a member of our team 💓
Still waiting for a reply as to what they are going to do meanwhile out of $32.27
Works again for me
As soon as I receive feedback from our internal team I will update everyone 💓
Once I receive feedback from our internal team I will update everyone 💓
Same thing here on November 4,2025, Said store unavailable but took $80.00. Please refund.
WHY WHY WHY @LoFiGummy @PrettyBubbles
With all of messages continuing to come in, why on earth is no WARNING being shared with the players?
Who will fix and send my refund? DO NOT point to Microsoft because they will tell player to work through KING. Maybe King needs to send all of purchases through to the player's games. How about that??
Posting again @PrettyBubbles :
Thanks for raising this, but to who? I have tried to bring @LoFiGummy into this conversation as well, many times. Unfortunately, I have had the same issue in the past so I know for a fact that Microsoft will NOT refund the money. I had to work though KING. Now that there is no longer a support team, who will help get my money back?
I have now sent 6 messages to King and have not received any responses… not even an automated message… NOTHING
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More and More players are messaging with the same issue… WHY is no one addressing this or posting a big WARNING so more people aren't tricked and ripped off?
I need KING to either reverse the charges or send both bundles to my game!!
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
my game will not load. It gets to a certain point and just stops. Please help.
why does my screen keep freezing up? It is annoying and I am ready to delete playing
Merhaba, İphone cihazımda oynadığım oyunum apple kayıtlı.Oradaki ilerlememi android cihazıma veya PC ye aktaramıyorum.Lütfen yardım.
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
