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I tried to purchase the Delicious Offer and was charged three times but never received the offer. How do I get a refund?
Hi guys I have raised this issue for further investigation 💓
Sorry this happened to you @KittyBigEars Many are having the same problem and NO ONE is responding… Not here or from King support 🙄 Sharing my response to another message on the same issue…
Sorry, but the "customer service" is a joke and probably doesn't even exist anymore! I have sent 4 messages to KING over the past 2 days and NO ONE responds.
I tried to message @LoFiGummy through an old private message but no response there either. There is no help for all the people stuck in this issue right now, just look at all the messages coming in… Sad and disappointing
@PrettyBubbles
Will one of the Mods or CMs please acknowledge this terrible issue???
Hey @MollyS .
Please note that timed items only start counting from the moment you open the game, not the moment they are sent to you. So they would only have gone to waste if you'd open the game, acknowledged the pop-up saying you received the compensation from us, and then left the game.
As for the email sent to you, yes it was sent to that one address on your Community profile. However, it could be that for some reason it never arrived, or it was filtered to your spam and junk folders, so I've sent it again.
With that said, please remember that we're here to help and are trying our best, thank you.
Hey there @MollyS . Hope you're doing well.
The ticket was sent to your email address, the same email address you use here in Community. As for the items, Gold Bars, Boosters, Timed Boosters and Unlimited Lives were sent to your main account, CUID 11109803231.
I can confirm everything shows as delivered on my side, with the delivery date being 09/11/25, 15:24:50 CET.
In case you'd like for the ticket reply to be sent to your other email address we have on file, I can do that as well.
Thanks and have a great day!
@Alex_The_Witch Where do I find this ticket and how do I redeem it? The compensation should be all that I paid for with extra bars!
I would like to know when this will be delivered since you will probably send "timed" boosts that will just go to waste
I'm sorry to hear you experienced this issue with both your Windows purchases. I appreciate you sharing the receipts. Worry not, I've now sent you a ticket with a resolution. The ticket's number is 16073497. I hope the compensation will be to your liking, but if there's anything else I can help with, let me know.
Have a great day!
@Kevin_ I do not have an email trail from King because they NEVER sent a response to my multiple messages through the game. In the past I would get an automated email response to my questions and then I could provide further info but this did not happen. I have received NO response at all.
I shared in my messages the order #s below… If you need further information send me a private message so I'm not sharing my personal info here!!!!
Google Play
The response being sent by Bot Kevin is useless.
I have sent over half a dozen messages to King support and received absolutely nothing in return. I have waited all week for some sort of response from here or King support
@PrettyBubbles @LoFiGummy When will my money be refunded or when will the bundles be delivered?? This is getting ridiculous with even more ripped-off players coming forward.
I have waited all week for some sort of response from here or King support@PrettyBubbles @LoFiGummy When will my money be refunded or when will the bundles be delivered?? I have sent over half a dozen messages to King support and received absolutely nothing in return. This is getting ridiculous with even more ripped-off players coming forward.
I have waited all week for some sort of response from here or King support
@PrettyBubbles @LoFiGummy When will my money be refunded or when will the bundles be delivered?? I have sent over half a dozen messages to King support and received absolutely nothing in return. This is getting ridiculous with even more ripped-off players coming forward.
I don't see any new post or edited post with new information. On the other hand, yesterday I already mentioned that it was fixed, or at least for me.
Hi guys if you use windows please select here to view the update from a member of our team 💓
Hi guys please select here to view the update from a member of our team 💓
Still waiting for a reply as to what they are going to do meanwhile out of $32.27
Works again for me
As soon as I receive feedback from our internal team I will update everyone 💓
Once I receive feedback from our internal team I will update everyone 💓
Same thing here on November 4,2025, Said store unavailable but took $80.00. Please refund.
WHY WHY WHY @LoFiGummy @PrettyBubbles
With all of messages continuing to come in, why on earth is no WARNING being shared with the players?
Who will fix and send my refund? DO NOT point to Microsoft because they will tell player to work through KING. Maybe King needs to send all of purchases through to the player's games. How about that??
Posting again @PrettyBubbles :
Thanks for raising this, but to who? I have tried to bring @LoFiGummy into this conversation as well, many times. Unfortunately, I have had the same issue in the past so I know for a fact that Microsoft will NOT refund the money. I had to work though KING. Now that there is no longer a support team, who will help get my money back?
I have now sent 6 messages to King and have not received any responses… not even an automated message… NOTHING
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De ce nu pot salva jocul pe alt dispozitiv?Ideal ar fi sa creați un buton și sa facem acest lucru simplu, fără sa ne mai trimiteți în CLOUD,FACEBOOK etc
When you have stars you can redeem for rewards on island ,the bubble doesnt come up so you can redeem them. I have 100 stars but no bubble to get to island . Uninstalled and reinstalled, reset my phone with no results.
plus moyen de se connecter aux jeux candy pourquoi
varför får man aldrig mer än 7 guldtackor i tävlingen om avklarade nivåer ?
J’ai acheter UNE fois des lingots et depuis je n’ai plus accès aux déplacements supplémentaires !!! Je suis une très ancienne joueuse et j’apprécierai de retrouver mes 5 déplacements. Merci par avance.
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
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