Error: Couldn't connect. Go online to download episodes (Reported to the Studio)

Problem fixed for CC Soda at level 3681...

Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

@Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...

Thanks for the heads up guys 👍

Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Thanks for the heads up guys!

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

If you’re unable to enjoy the game until the fix is in place, I’d encourage you to explore our other games in the meantime, where you can get some great fun challenges while you wait! Why not check out our website and get a taste of our entertaining choices here: https://king.com/games

All comments

I have a King ID which has my email address attached to it. So I have a username and password. This is still an issue so I’ve stopped playing as these types of things continue to happen. Upgrades are made and suddenly you lose all your boosters or you can’t connect.
This feels like a purposeful move to push users into a FB login - why would I want to share my data with FB !!!!!

parrothead said:

I’m having the same issue

Are you also doing it via email? I am so confused because I thought the only way to play the games was with Facebook, the Kingdom or without anything if on a browser.

candysodaLAFL said:

I am having the same issue. No FB just email. This hasn’t been going on over 3 weeks.

Please explain to me how you can play the game with email.

kDizzle said:

No login via email. I don’t use FB.

Can you please explain to me how you can log in via email? I didn't know that it was a possibility.

parrothead

I’m having the same issue

I am having the same issue. No FB just email. This hasn’t been going on over 3 weeks.

I want to scream! I want to walk away from my computer! Thank you for letting me vent. I am going to see if I can get a community manger to report this because there are now a couple of you reporting this.

This is still an issue affecting CC original, CC Soda and CC Jelly on Ipad. Each game affected differently but they all changed for the worse around the same time. All updates have been downloaded - still a problem.

No login via email. I don’t use FB.

@kDizzle are you trying to login with Facebook or the Kingdom? I am also going to tag @Cezdiamond who is the community manager for Candy Crush Saga if you can't get it to that game too.

Playing on iPad. Game still works offline but can’t collect rewards, join races or spin daily wheel etc. Affecting CC, CC soda and CC jelly all in diff ways. Not affecting mobile

Hi guys, I am going to tag @Xarly who is the community manager for this game. There are several issues that you are reporting but no one has mentioned where they are playing the game - mobile or computer? Facebook or the Kingdom? Please give me more information so that when the manager comes here he has more information to work with.

This is still a problem and I can’t back the game up to uninstall because of the connection error. It’s so frustrating!

Hi @3catmama you should never lose your gold bars. I am going to ask you to please get your user ID # by following the steps on here: https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Write me back once you have it, you don't have to post it here but I need to know that you have it. I will then tag the community manager and he can go into your account to see what happened to your gold bars.

3catmama

This happens to me when I try to logon with email address. I am still having trouble with "The Bubblegum Troll is causing problems in your game. Try again soon." One suggestion was to logon with my email, save the game and that would get rid of the Troll message. Well, I can't even try it since I get the connection message. Now I just opened the game and all 39 of the gold bars I had are gone. I am ready to trash soda saga and find a new game to play. This used to work just fine on my Android phone but no more. Really lousy technical support. Thanks to all the Forum members and their suggestions, but this just seems like a lost cause.

Kalindi

I opened a support ticket,got some quick responses but none of the tips worked for me. So i followed the last advice from support and reinstalled Saga and Soda. But before that i checked the backup with browser and another mobile device.

support gave me 10 of each boosters for my collected free - very ervy kind.

i was was very satisfied in communication with support.

hkjb

Ditto - candy crush saga and farm heroes saga are giving me the same message but blossom blast works fine... ?

I have sent a message to the community manager so he should see it when he is back in the office.

Kalindi

Sorry - but still no connection...

! Connection error. Try it again shortly.

Someone just updated me saying that she is now able to get into the game. Please try again.

Welcome! 👋

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Accepted answers

Thanks for the heads up guys!

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Thanks for the heads up guys 👍

Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

@Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...

Problem fixed for CC Soda at level 3681...

All comments

I am having the same issue. No FB just email. This hasn’t been going on over 3 weeks.

parrothead

I’m having the same issue

kDizzle said:

No login via email. I don’t use FB.

Can you please explain to me how you can log in via email? I didn't know that it was a possibility.

candysodaLAFL said:

I am having the same issue. No FB just email. This hasn’t been going on over 3 weeks.

Please explain to me how you can play the game with email.

parrothead said:

I’m having the same issue

Are you also doing it via email? I am so confused because I thought the only way to play the games was with Facebook, the Kingdom or without anything if on a browser.

Elsa said:

candysodaLAFL said:

I am having the same issue. No FB just email. This hasn’t been going on over 3 weeks.

Please explain to me how you can play the game with email.

Ive always used my email address to login I have a gamer Id name and I’m continuously logged in. Now when I try to log in it gives me an error as well as saying it cannot connect to WiFi which makes no sense because I am clearly on WiFi. It appears this affects all users without Facebook. I’m not getting on Facebook to play a game so I’ll just stop playing. It’s not fun at all and the Fact I’ll lose my progress if I reset the game or get a new phone makes it even more pointless to play.

Hey guys, I finally figured out what you are all talking about with playing the game through your email. You are playing the game through "the Kingdom". You can either play on Facebook or through the Kingdom so you are playing through King's login. Can all of you please tell me if you are playing on a mobile device and which one? Or are you logging into the Kingdom through Windows 10. I am starting to see more of these messages and in order to pin point the problem they need to know where you are playing the game.

I just thought of something else! If you are playing the game on Windows 10 you can uninstall the game app and reinstall it again. You should not lose your boosters. I have done it and didn't lose anything. But if you are playing the game on your mobile device, uninstalling and reinstalling the game will cause you to lose your lives and boosters. I sure hope that you all say that it's Window 10 because that could be an easier fix.

I answered this question WEEKS ago. Playing on iPad. Still not resolved.

kDizzle said:

I answered this question WEEKS ago. Playing on iPad. Still not resolved.

I know that you already answered but I am waiting for the others because I need to see if this is a pattern.

Elsa said:

Hey guys, I finally figured out what you are all talking about with playing the game through your email. You are playing the game through "the Kingdom". You can either play on Facebook or through the Kingdom so you are playing through King's login. Can all of you please tell me if you are playing on a mobile device and which one? Or are you logging into the Kingdom through Windows 10. I am starting to see more of these messages and in order to pin point the problem they need to know where you are playing the game.

I’m playing on an IPhone 8Plus that has all updated hardware and software. Thanks

parrothead

I’m playing on an iPad version 10.3.3
MD520LL

I just elevated this message so maybe we can find out what's going on. I'll let you know when I hear something. Please let me know if any of you are able to connect again.

Elsa said:

I just elevated this message so maybe we can find out what's going on. I'll let you know when I hear something. Please let me know if any of you are able to connect again.

Has there been any update to this happening? I still cannot connect to the game. When I type in my password it says there is a game error. It’s rather pointless to play if you don’t get to interact or get rewards or be able to save your play.

Xarly

Hey all,

Apologies for not jumping on this earlier. This is far from ideal and I will make sure you are all compensated properly once we get this fixed.

Just to be clear, did any of you tried reinstalling? Do not worry about your progress or any boosters you might lose, we will compensate either or accordingly. We have seen that reinstalling fixed this issue in other cases so it would be great if you can try that as our first step. If once you have done this, it doesn't work, please let us know and we will be able to dig deeper and work on it.

Again, very sorry for the delay on this matter, I understand that the situation here has been far from ideal for you all and I'm sorry this was the case.

Please try reinstalling and let me know how it went. (And @me if you see I don't reply. I will make sure I don't miss any of it moving forward)

Cheers,
Xarly

@Xarly
Deleted and reinstalled and it’s fixed the problem BUT it’s taken me back to level 1477 when I’m on 1510 AND deleted all my boosters (had 21 of everything).

Can you please fix this ?

This is something we can definitely fix @kDizzle😉

I believe I might have your game records so the next time you open the game, you should be back at level 1510 and have your boosters back.

Can you confirm this when you have the chance? Thanks 🙂

@QueenB

Yes it’s all back to normal. Thanks !