Candy Crush Soda Saga

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Loss of gold bars

I purchased the $9.99 sale of gold bars and boosters after earning 8 gold tickets last evening. I then had 89 bars. After two 10 bar purchases I noticed that I then had 0 bars. I hoping that you will be able to correct this issue. Thank you.

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Creative_Elsa

Hi @jdkeb, just following up with our message. How are you enjoying the community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here: https://community.king.com/en/candy-crush-soda-saga/discussion/258887/newbies-this-message-is-for-you#latest

Creative_Elsa

That's wonderful news! Thanks for updating us on this.

jdkeb

Thank you for looking into this. When I logged in last evening to play, they were back in. Not sure what happened but it seems to have been fixed. Thank you so much for your help!

Creative_Elsa

Thanks for tagging me @Crimson_Dawn. You should lose gold bars @jdkeb. I am going to ask you to please get your user ID # by following the steps on this link:

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have your number please write back here and I will tag our Community Moderator who can look into your account to find out what happened. You don't have to show your number here but you will give it to the Community Moderator privately.

Crimson_Dawn

Hello, @jdkeb! Unfortunately, I don't know how to answer your question, but I'll tag @Elsa to see if she does.

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Crimson_Dawn

Hello, @jdkeb! Unfortunately, I don't know how to answer your question, but I'll tag @Elsa to see if she does.

Creative_Elsa

Thanks for tagging me @Crimson_Dawn. You should lose gold bars @jdkeb. I am going to ask you to please get your user ID # by following the steps on this link:

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

jdkeb

Thank you for looking into this. When I logged in last evening to play, they were back in. Not sure what happened but it seems to have been fixed. Thank you so much for your help!

Creative_Elsa

That's wonderful news! Thanks for updating us on this.

Creative_Elsa

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