I completed level 2230, but can't move on to level 2231.

treilandtreiland Posts: 7
I have tried re-starting the computer, and shutting it down completely, but that doesn't help. This has been going on for several days. 

Answers

  • firebombmarkusfirebombmarkus Posts: 7,108 Superstar
    Hi @treiland and welcome to our adorable Community 😊 I am sorry this happened to you. Can you please make a screenshot so I can see what is happening and try to help you? If you don't know how to make a screenshot, follow the instructions on the link below.

    https://www.take-a-screenshot.org
    You can find out more about our Superstars here

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  • treilandtreiland Posts: 7
    Type Thereyour comment
  • treilandtreiland Posts: 7
    There is nothing to take a screenshot of - I click on level 2231, and then it takes me back to levels I've already completed. No error message or anything. 
  • firebombmarkusfirebombmarkus Posts: 7,108 Superstar
    @treiland It doesn't matter. I just need a screenshot so I can see the layout of the game. I see that you are playing on the computer. Are you playing it via king.com or Facebook?
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Check out the first ever Superstar Summer contest and win some gold bars here 😍
    🌈
    Guess my score in Farm Heroes Saga and earn some gold here
    🌈
    Give us your feedback on The Royal Championship in Jelly Saga here
    🌈
    Vote for portal to navigate between levels in Friends Saga here

  • treilandtreiland Posts: 7
    King.com - I will try to do a screenshot.
  • treilandtreiland Posts: 7
    This is the level I have completed.
  • firebombmarkusfirebombmarkus Posts: 7,108 Superstar
    Thank you for the screenshot @treiland Since you are playing on king.com I will ask you to do some troubleshooting steps for browsers and see if they can help you.

    https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Check out the first ever Superstar Summer contest and win some gold bars here 😍
    🌈
    Guess my score in Farm Heroes Saga and earn some gold here
    🌈
    Give us your feedback on The Royal Championship in Jelly Saga here
    🌈
    Vote for portal to navigate between levels in Friends Saga here

  • treilandtreiland Posts: 7
    Well, I tried several things listed and still am having the same problem. Windows 10 just did an update, I cleared my cache, my browser is up-to-date and the HTML is fine. About to give up on this game.
  • firebombmarkusfirebombmarkus Posts: 7,108 Superstar
    @treiland I am out of ideas and I am not using Windows 10 but I will tag @Elsa and hopefully she will have some advice on how to solve this.
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
    🌈
    Check out the first ever Superstar Summer contest and win some gold bars here 😍
    🌈
    Guess my score in Farm Heroes Saga and earn some gold here
    🌈
    Give us your feedback on The Royal Championship in Jelly Saga here
    🌈
    Vote for portal to navigate between levels in Friends Saga here

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