Why do my gold bars keep disappearing and these were PURCHASED! Sorry, but it’s not the first time

Matty_2u · June 2018

In a few occasions, I wake up to less gold bars. It’s been happening a few times now. This morning again 10 bars are gone. When I finished yesterday I had 43 left. This morning I have 33. Why?

JustPlaying · June 2018

Hi Matty,

You should not be losing gold bars! We can not see anything to do with purchases here. Please follow the instructions in this link to resolve, you may need to fill out the form linked at the bottom:

https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

Sorry for the inconvenience

scott920 · July 2019

My gold bars disappear after i hit 8 or more. So about 10 times now.

PummyRaj · July 2019

Hello @scott920, Hearty Welcome to the Candy Soda section of our friendly King Community

I am very sorry to hear about the issue and you are loosing your Gold Bars in the game!!

Can you please provide your game user ID number with the help of this link https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

If you are logged into the game through Facebook ONLY, please let me know and I will give you a different way to find your ID.

** If you tap on "Type your Comment" box located below, you will be able to write back.

Looking forward to talk to you soon. Have a nice day/evening!

_Elsa_ · August 2019

Hi @scott920, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

Why do my gold bars keep disappearing and these were PURCHASED! Sorry, but it’s not the first time

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