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Lost progress
Best Answer
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I'm sorry to hear that you each have lost your progress - see if this helps:
@anelia and @johnboy898 - Disconnect the game from Facebook (if connected).- Delete Facebook App if you have it installed.- Clear cache from your device (very important).- Restart the device and try connecting the game back to Facebook.
Please see if this will help you get reconnected to your personal account/original FB account.
@wcm - you said you lost all your progress - please try the steps below and see if it helps you: . https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back#latestIf the troubleshooting doesn’t work for any of you, then I am going to ask you to please complete a contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
Good luck - I hope all of you are able to get your progress back.
Answers
-
I'm sorry to hear that you each have lost your progress - see if this helps:
@anelia and @johnboy898 - Disconnect the game from Facebook (if connected).- Delete Facebook App if you have it installed.- Clear cache from your device (very important).- Restart the device and try connecting the game back to Facebook.
Please see if this will help you get reconnected to your personal account/original FB account.
@wcm - you said you lost all your progress - please try the steps below and see if it helps you: . https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back#latestIf the troubleshooting doesn’t work for any of you, then I am going to ask you to please complete a contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
Good luck - I hope all of you are able to get your progress back.
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