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Why can't i sign in to my Candy Crush Soda account?

JiMMY77731R
JiMMY77731R Posts: 2

Level 1
in Support
Ever since i registered to this "King Community" - yesterday - I have not been able to log into my Candy Crush Soda account... Is it because I used the same email address for both.

Best Answer

  • bernie-7
    bernie-7 Posts: 7

    Level 2
    Answer ✓
    i don’t want to uninstall and lose my progress 

Answers

  • krishna42
    krishna42 Posts: 1

    Level 1
    Login with email
  • bernie-7
    bernie-7 Posts: 7

    Level 2
    I’m having the same problem 
  • bernie-7
    bernie-7 Posts: 7

    Level 2
    Answer ✓
    i don’t want to uninstall and lose my progress 
  • bernie-7
    bernie-7 Posts: 7

    Level 2
     I’ve tried logging in and every time I get the connection error message 
  • Betboop054
    Betboop054 Posts: 1

    Level 1
    I'm having the same problem ,logging into Candy Crush soda it's  shadowing the log in with Facebook for the past 2 weeks, Help
  • QueenB
    QueenB Posts: 15,439
    Hi @Betboop054, @bernie-7, @JiMMY77731R!

    Do you guys happen to play on Apple device? If yes, can you try the following please:

    - Disconnect the game from Facebook/King account (if connected).
    - Delete Facebook App if you have it installed.
    - Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
    - Restart the device and try connecting the game back to FacebooKing account so your progress can sync.

    Hope this does the trick :) 
  • _Elsa_
    _Elsa_ Posts: 37,297
    Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.
  • Bella2021
    Bella2021 Posts: 1

    Level 1
    I have had this problem also, persistently, in Candy Crush Soda for about a week now. When I try to login it say unable to connect. I am not on Facebook, it has nothing to do with Facebook. I am connected and logged in inside the Candy Crush Jelly app, it is just with Soda that I am unable to connect.
  • _Elsa_
    _Elsa_ Posts: 37,297
    @Bella2021, it is saying that there is no wifi?  If so, the only resolution is to uninstall and reinstall the game but I have to make you aware that if you do this then all lives and boosters on your device will be gone.  They are only saved to your device in the game.
  • janetkaye
    janetkaye Posts: 2

    Level 1

    On my iPad every time I try to log into the log in I get the message”unable to connect. Try again late.” But it never works later.

Hey! Would you like to give us your opinion?

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