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No internet connection

adrinamadatyan
adrinamadatyan Posts: 10

Level 2

none of my king games will connect to the internet since last night.  Playing them on my iPhone. Tried with WiFi and without. 

Best Answer

  • QueenB
    QueenB Posts: 15,430
    Answer ✓
    Hi @adrinamadatyan!

    Sounds like there might either be an issue with your device or internet connection as all our games are connecting fine so there are no issues from ours side 🤔

    Have you tried restarting your device? If yes and the issue is persisting, try the following:

    - Disconnect the game from Facebook/King account (if connected).
    - Delete Facebook App if you have it installed.
    - Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
    - Restart the device and try connecting the game back to FacebooKing account so your progress can sync.

    Hope this helps :) 

Answers

  • QueenB
    QueenB Posts: 15,430
    Answer ✓
    Hi @adrinamadatyan!

    Sounds like there might either be an issue with your device or internet connection as all our games are connecting fine so there are no issues from ours side 🤔

    Have you tried restarting your device? If yes and the issue is persisting, try the following:

    - Disconnect the game from Facebook/King account (if connected).
    - Delete Facebook App if you have it installed.
    - Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
    - Restart the device and try connecting the game back to FacebooKing account so your progress can sync.

    Hope this helps :) 
  • adrinamadatyan
    adrinamadatyan Posts: 10

    Level 2

    Thanks!  I uninstalled clll the games and reinstalled and it fixed the issue.  Ended up losing some of my boosters though :(
  • QueenB
    QueenB Posts: 15,430
    I've added something in your Soda game 😉
  • adrinamadatyan
    adrinamadatyan Posts: 10

    Level 2

    You are amazing!  Thank you very much!
  • aquajack
    aquajack Posts: 1

    Level 1

    Had the no internet connection for last week although internet was fine on everything else. Uninstalled and reinstalled but took me back to game one. 4 yrs down the tubes. Think I’ll look for another game 👍
  • _Elsa_
    _Elsa_ Posts: 37,283
    Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

    @aquajack, we can help you get your progress back.  Please follow the steps here

Hey! Would you like to give us your opinion?