Candy Crush Soda Saga

Problem fixed for CC Soda at level 3681...

Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

@Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...

Thanks for the heads up guys 👍

Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Thanks for the heads up guys!

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

If you’re unable to enjoy the game until the fix is in place, I’d encourage you to explore our other games in the meantime, where you can get some great fun challenges while you wait! Why not check out our website and get a taste of our entertaining choices here: https://king.com/games

All comments

Sorry @Carmosina, but we only use English on the King Community, to make sure that everyone understands and can be understood.

Please feel free to re-post your question in English and one of our member will be happy to help you.

Thanks for your understanding and have a lovely day!

Problem fixed for CC Soda at level 3681...

Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

@Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...

Carmosina

**Edit by CM: Unsupported language**

@Kathy_Orr, was this reported to Player Support as Community can't handle any purchase issues 😕

You can do this this here, make sure you select "Problems with purchase"when selecting the topic so you to the right place.

Hope this helps 😉

Thanks for the heads up guys 👍

Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Kathy_Orr

I have the same issue. Several days ago I paid $3.99 for a package of boosters for an hour and then I could not get into the new levels at 3581. I have sent a few messages about this but you all are being very quiet. I have tried this on chrome and a few others. I have no other problems with other games. I have cleared the cache and such. Help

Thank you @Elsa for helping out here 😉

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

If you’re unable to enjoy the game until the fix is in place, I’d encourage you to explore our other games in the meantime, where you can get some great fun challenges while you wait!

Thanks for the heads up guys!

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

shadke

 can no longer play, it comes up: connection failed! Connect to download episodes! Has been like this for a few days now and is no longer able to play, where is the error?

Yea, you'd think these A-Holes would at least respond. They'll take your money but not respond or try to fix it. A-Holes!!

ians

Hi there King managers

I have the same connection error please try later. I sign in using email account

I use a Android device I am on level 589

This is not good enough. What can I do?

at least have the decency to respond to these complaints... very unprofessional

Henry_Hm_Chan said:

Candy Crush Soda, the above error message appears when trying to load and play the new episode starting level 3581. Uninstall and reinstall app (Facebook, Win7) and clearing cache doesn't help. Re-playing older levels (3580 etc) OK. Pls fix...

I passed level 3581 on my phone. In Facebook, my icon moved to level 3582. But I still can't load level 3581 and level 3582 (same error: can't connect...), even though I can load level 3580. So this is definitely a bug with Facebook for the new episodes (3581-3595) added last Friday. Pls fix!!

Still no response. WTH!!

Since it's working on the phones and tablets I think one of the developers forgot to connect the pc version. Their quality control is going down hill faster and faster.

Verbist

I'm having the same problem with the same level.
Is it a general problem or does it need an individual fix?

Same thing with me, "Couldn't connect. Go online to download episodes" since Friday. C'mon King, I'm stuck inside this weekend sick and can't play, just old levels. Using Mac laptop.

Ed_Shirley

I can't get level 3581 to load. It says I need to go online to download episodes. I'm obviously online, so I'm not sure why it won't load. PLEASE HELP!!!!

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Accepted answers

Thanks for the heads up guys!

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Thanks for the heads up guys 👍

Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

@Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...

Problem fixed for CC Soda at level 3681...

All comments

parrothead

Okay, I’m gonna try the reinstall on my iPad. I’m on level 1468. We’ll see what happens

parrothead

If I haven’t backed up, I will be back to level 1? I can’t sign in to back up

PinkyQ

I am having the same issue. I can still play, but don’t have connection for extra turns, daily boosters, etc. I am afraid to uninstall! This happened when I followed the prompts to create a King account, but I already had one, so I just logged in instead- and now can’t connect. I don’t want to lose progress or boosters! Is this the only solution?

Candy Crush Soda when loading level 3581 reports "Go online to download episodes", even though my computer is online, and all online functions, including other CC games, are working properly. I am running Win7-32bit/Facebook but same problem on Win10-64bit, and after clearing cache. Pls fix thks...

Been having the same issue since Friday morning, must be connection between facebook and king for candy crush soda only since candy crush saga is working fine.

@Kathy_Johnson-3, are you at level 3581? For me, the older levels of CC Soda (3580 etc) are loading just fine, this problem starts with 3581 for me. Seems a bug when the new episode (levels 3581-3595) was introduced on Friday..

That's the level it started with for me also, I have tablets that I use also and the tablets work fine.

Ed_Shirley

I can't get level 3581 to load. It says I need to go online to download episodes. I'm obviously online, so I'm not sure why it won't load. PLEASE HELP!!!!

Same thing with me, "Couldn't connect. Go online to download episodes" since Friday. C'mon King, I'm stuck inside this weekend sick and can't play, just old levels. Using Mac laptop.

Verbist

I'm having the same problem with the same level.
Is it a general problem or does it need an individual fix?

Since it's working on the phones and tablets I think one of the developers forgot to connect the pc version. Their quality control is going down hill faster and faster.

Still no response. WTH!!

Henry_Hm_Chan said:

Candy Crush Soda, the above error message appears when trying to load and play the new episode starting level 3581. Uninstall and reinstall app (Facebook, Win7) and clearing cache doesn't help. Re-playing older levels (3580 etc) OK. Pls fix...

at least have the decency to respond to these complaints... very unprofessional

ians

Hi there King managers

I have the same connection error please try later. I sign in using email account

I use a Android device I am on level 589

This is not good enough. What can I do?

Yea, you'd think these A-Holes would at least respond. They'll take your money but not respond or try to fix it. A-Holes!!

shadke

 can no longer play, it comes up: connection failed! Connect to download episodes! Has been like this for a few days now and is no longer able to play, where is the error?

Thanks for the heads up guys!

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.