Error: Couldn't connect. Go online to download episodes (Reported to the Studio)

Henry_Hm_ChanHenry_Hm_Chan Posts: 109 Level 3
edited September 2019 in Support
Candy Crush Soda, the above error message appears when trying to load and play the new episode starting level 3581. Uninstall and reinstall app (Facebook, Win7) and clearing cache doesn't help. Re-playing older levels (3580 etc) OK. Pls fix...

Best Answers

  • QueenBQueenB Posts: 7,987 Community Manager
    Accepted Answer
    Thanks for the heads up guys!

    It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

    Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

    Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

    If you’re unable to enjoy the game until the fix is in place, I’d encourage you to explore our other games in the meantime, where you can get some great fun challenges while you wait! Why not check out our website and get a taste of our entertaining choices here: https://king.com/games

    Accepted Answer
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  • QueenBQueenB Posts: 7,987 Community Manager
    edited September 2019 Accepted Answer
    Thanks for the heads up guys 👍

    Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

    Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

    Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

    Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

  • Henry_Hm_ChanHenry_Hm_Chan Posts: 109 Level 3
    Accepted Answer
    Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

     @Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...
    Accepted Answer
  • Henry_Hm_ChanHenry_Hm_Chan Posts: 109 Level 3
    Accepted Answer
    Problem fixed for CC Soda at level 3681...

    Accepted Answer
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