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Error: Couldn't connect. Go online to download episodes (Reported to the Studio)

Henry_Hm_Chan

Candy Crush Soda, the above error message appears when trying to load and play the new episode starting level 3581. Uninstall and reinstall app (Facebook, Win7) and clearing cache doesn't help. Re-playing older levels (3580 etc) OK. Pls fix...

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Henry_Hm_Chan

Problem fixed for CC Soda at level 3681...

Henry_Hm_Chan

Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

@Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...

QueenB

Thanks for the heads up guys 👍

Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

QueenB

Thanks for the heads up guys!

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

If you’re unable to enjoy the game until the fix is in place, I’d encourage you to explore our other games in the meantime, where you can get some great fun challenges while you wait! Why not check out our website and get a taste of our entertaining choices here: https://king.com/games

All comments

QueenB

Sorry @Carmosina, but we only use English on the King Community, to make sure that everyone understands and can be understood.

Please feel free to re-post your question in English and one of our member will be happy to help you.

Thanks for your understanding and have a lovely day!

Henry_Hm_Chan

Problem fixed for CC Soda at level 3681...

Henry_Hm_Chan

Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

@Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...

Carmosina

**Edit by CM: Unsupported language**

QueenB

@Kathy_Orr, was this reported to Player Support as Community can't handle any purchase issues 😕

You can do this this here, make sure you select "Problems with purchase"when selecting the topic so you to the right place.

Hope this helps 😉

QueenB

Thanks for the heads up guys 👍

Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Kathy_Orr

I have the same issue. Several days ago I paid $3.99 for a package of boosters for an hour and then I could not get into the new levels at 3581. I have sent a few messages about this but you all are being very quiet. I have tried this on chrome and a few others. I have no other problems with other games. I have cleared the cache and such. Help

QueenB

Thank you @Elsa for helping out here 😉

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

If you’re unable to enjoy the game until the fix is in place, I’d encourage you to explore our other games in the meantime, where you can get some great fun challenges while you wait!

QueenB

Thanks for the heads up guys!

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

shadke

 can no longer play, it comes up: connection failed! Connect to download episodes! Has been like this for a few days now and is no longer able to play, where is the error?

Sig

Yea, you'd think these A-Holes would at least respond. They'll take your money but not respond or try to fix it. A-Holes!!

ians

Hi there King managers

I have the same connection error please try later. I sign in using email account

I use a Android device I am on level 589

This is not good enough. What can I do?

manusmcgee

at least have the decency to respond to these complaints... very unprofessional

manusmcgee

Henry_Hm_Chan said:

Candy Crush Soda, the above error message appears when trying to load and play the new episode starting level 3581. Uninstall and reinstall app (Facebook, Win7) and clearing cache doesn't help. Re-playing older levels (3580 etc) OK. Pls fix...

Henry_Hm_Chan

I passed level 3581 on my phone. In Facebook, my icon moved to level 3582. But I still can't load level 3581 and level 3582 (same error: can't connect...), even though I can load level 3580. So this is definitely a bug with Facebook for the new episodes (3581-3595) added last Friday. Pls fix!!

Sig

Still no response. WTH!!

Kathy_Johnson-3

Since it's working on the phones and tablets I think one of the developers forgot to connect the pc version. Their quality control is going down hill faster and faster.

Verbist

I'm having the same problem with the same level.
Is it a general problem or does it need an individual fix?

Sig

Same thing with me, "Couldn't connect. Go online to download episodes" since Friday. C'mon King, I'm stuck inside this weekend sick and can't play, just old levels. Using Mac laptop.

Ed_Shirley

I can't get level 3581 to load. It says I need to go online to download episodes. I'm obviously online, so I'm not sure why it won't load. PLEASE HELP!!!!