Error: Couldn't connect. Go online to download episodes (Reported to the Studio)

parrothead · September 2019

Okay, I’m gonna try the reinstall on my iPad. I’m on level 1468. We’ll see what happens

parrothead · September 2019

If I haven’t backed up, I will be back to level 1? I can’t sign in to back up

PinkyQ · September 2019

I am having the same issue. I can still play, but don’t have connection for extra turns, daily boosters, etc. I am afraid to uninstall! This happened when I followed the prompts to create a King account, but I already had one, so I just logged in instead- and now can’t connect. I don’t want to lose progress or boosters! Is this the only solution?

Henry_Hm_Chan · September 2019

Candy Crush Soda when loading level 3581 reports "Go online to download episodes", even though my computer is online, and all online functions, including other CC games, are working properly. I am running Win7-32bit/Facebook but same problem on Win10-64bit, and after clearing cache. Pls fix thks...

Kathy_Johnson-3 · September 2019

Been having the same issue since Friday morning, must be connection between facebook and king for candy crush soda only since candy crush saga is working fine.

Henry_Hm_Chan · September 2019

@Kathy_Johnson-3, are you at level 3581? For me, the older levels of CC Soda (3580 etc) are loading just fine, this problem starts with 3581 for me. Seems a bug when the new episode (levels 3581-3595) was introduced on Friday..

Kathy_Johnson-3 · September 2019

That's the level it started with for me also, I have tablets that I use also and the tablets work fine.

Ed_Shirley · September 2019

I can't get level 3581 to load. It says I need to go online to download episodes. I'm obviously online, so I'm not sure why it won't load. PLEASE HELP!!!!

Sig · September 2019

Same thing with me, "Couldn't connect. Go online to download episodes" since Friday. C'mon King, I'm stuck inside this weekend sick and can't play, just old levels. Using Mac laptop.

Verbist · September 2019

I'm having the same problem with the same level.
Is it a general problem or does it need an individual fix?

Error: Couldn't connect. Go online to download episodes (Reported to the Studio)

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