Payment Issue

Sharon_Nattrass · August 2019

Is anybody else having a problem with payment for additional moves for candy crush soda. On several occasions now I have purchased the additional moves, money has been taken and then an orange screen appears to say there is a problem and the game has to be refreshed therefore no additional moves. After contacting support was told that I had been given what I had paid for. I am getting really disillusioned with this game and would now be very reluctant to attempt to buy anything else.

_Elsa_ · August 2019

Hi @Sharon_Nattrass, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

Are you referring to this screen popping up? It was reported to the studio but it's a Facebook glitch so we have to wait until they find a fix for it.

Image: https://us.v-cdn.net/6030983/uploads/editor/3p/odqqnw0jrjhs.png

_Elsa_ · August 2019

Hi @Sharon_Nattrass, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

Are you referring to this screen popping up? It was reported to the studio but it's a Facebook glitch so we have to wait until they find a fix for it.

Sharon_Nattrass · August 2019

Hi. Yes this is the box that comes up. Just really annoying cos it takes the money but then you don't get what you have paid for. Don't think i'll bother buying anything else till it's hopefully sorted. Thanks for your response

_Elsa_ · August 2019

@Sharon_Nattrass, I never got notified that you wrote here. If you didn't get the items but it was charged to your account I have to send you elsewhere to resolve this because we do not handle purchase issues here in this community as payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest

Roxii1989 · October 2019

I've payed £3.99 for a bundle and only receive the gold and none of the boosters.

How do I get them back?

_Elsa_ · October 2019

Hi @Roxii1989, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest

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