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Game freezing

ninthwonder21
ninthwonder21 Posts: 3

Level 1
in Support
I’m having issues with my game freezing (game ends and I lose a turn before running out of moves) which especially frustrating when I get to a point when I’m about to pass a level. My app is up to date. Is anyone else having this problem? How do I keep this from happening
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Answers

  • _Elsa_
    _Elsa_ Posts: 37,298
    Hi @ninthwonder21, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

    I'm not sure why it's happening to your game.  Are you playing the game through Facebook?  There has been a glitch reported where the players are getting the no connection issue.  Perhaps this is a new glitch starting.  Let's see if we get any responses from players here with the same issue.  I will also check to see if others report this during the weekend.

  • ninthwonder21
    ninthwonder21 Posts: 3

    Level 1
    No I’m not playing through Facebook so that’s not the issue. Still having problems this morning
  • Laura913
    Laura913 Posts: 1

    Level 1
    Good afternoon; I’m also having issues connecting with Facebook to play this game. 
  • _Elsa_
    _Elsa_ Posts: 37,298
    Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

    I just thought of another idea.  Are you guys having this problem because you are clicking on the video for the boosters?That is a glitch and the studio is working on a fix.  No date as to when it will be fixed.

  • Rayyu117
    Rayyu117 Posts: 4

    Level 1
    I'm playing the level 3792 on my computer but my mobile app is freezing, could you please help to check？ Thanks！
  • _Elsa_
    _Elsa_ Posts: 37,298
    Hi @Rayyu117, by any chance do you have the video to watch so that you can get extra lives?  If so, that is freezing the game.  Maybe try some troubleshooting.  Clear the history on your device and make sure that you have the most recent versions of the game and operating system.  Then click on one of these links below to finish.


  • Bjay
    Bjay Posts: 44

    Level 3
    I'm back. I was elated to see my roadblock gone but so was bubblegum hill😩. I started on 3761, finished race, completed 3790 and AGAIN WILL NOT GO TO THE NEXT WORLD. When I started 2 days ago it had 2 worlds open. But one disappeared. I need help please🙏.
  • Bjay
    Bjay Posts: 44

    Level 3
    I apologize 3760 to 3790 was 2 worlds. Wow my bad. See how much I enjoy this game. 
  • Bjay
    Bjay Posts: 44

    Level 3
    Good 🌄 waiting to 👂from tech.  I'm new here to (the community) 1 week old, not rushing and still learning more day by day. 😊💖 my Soda Saga.

  • _Elsa_
    _Elsa_ Posts: 37,298
    My Bubblegum Hill worked once Saturday morning and then that was it.  It gave me the 6 lollipops but I never got any gold bars when someone else took the throne.   I know there are issues with this so we all have to be patient while we wait for the fix.

Hey! Would you like to give us your opinion?

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