Candy Crush Soda Saga

Hello @babersgrandma Hearty Welcome to the Candy Soda section of our friendly King Community

There was an issue with the "Jelly Cake Explosion" (the pin wheel burst) till couple of days ago, which was rectified by the King team

** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13 If you go to "Google Play Store", you can see any available updates

** If you are on PC clear the cookies, delete the browsing history and open your game again!

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue. Please head there for updates and also to post your comments! This thread will be closed now to lessen the confusion and to keep all the comments in a single place!

Thank you for your patience and understanding! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

Lilaq

Hi!
Which platform are you using?
There is a new update out that fixed this issue, please make sure that you have the latest version of the game from the app store if you are using android/ios

Good news all 🙌

All affected Jelly Cake levels should now be fixed on Facebook and Android devices.

If you play on an Android device, you need to make sure you have the game app version 1.152.13 installed so please check the Google App store for the update.

If you have lost any purchased items during this issue, please contact our Player Support team here so they can assist and make sure you use the same email address associated with your game when contacting them so they can locate your game records.

If the issue is still persisting on Apple devices, THIS IS BEING WORKED ON!!! Keep an eye on the App Store for available updates!!!!

Thank you all for your patience and collaboration and hope you have a Sodaliciouse day 🤗

Hello @Bggabcsi Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

I am sorry to hear that you are having issue with the Jelly Cake in your game!! This was a bug that popped out for Android and Facebook players... Apple user should not be affected as per our information!!

Anyway, this bug was reported to the King team and they worked on it and fixed it. Hence, it should not affect your game anymore! If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.

This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue. Please head there for updates and to post your comments!

Thank you for posting in the Community! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

We have a slight technical issue with our game which is, unfortunately, impacting the jelly Cake when destroyed making the game freeze!

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

All comments

Not level 1241 level 1251 has been crashing on me all day

Jelly cake keeps freezing

Good news all 🙌

All affected Jelly Cake levels should now be fixed on Facebook and Android devices.

If you play on an Android device, you need to make sure you have the game app version 1.152.13 installed so please check the Google App store for the update.

If you have lost any purchased items during this issue, please contact our Player Support team here so they can assist and make sure you use the same email address associated with your game when contacting them so they can locate your game records.

Thank you all for your patience and collaboration and hope you have a Sodaliciouse day 🤗

twacey1967

I have the same issue with the Level I am on ready to uninstall. 2613.

mothertoagirl1

Wabbitt said:

Is there an ETA for fixing the bug. Already restarted PC.

mine is freezing too what can i do

Wabbitt

Is there an ETA for fixing the bug. Already restarted PC.

Image: https://us.v-cdn.net/6030983/uploads/editor/uw/fl5lftrye3jz.png

dmbkca93

The player support link did not work.

Elizabeth_Drummond

This is also happening in lvl 965 - which means I can't progress. I've reloaded and retried a few times, resulting in the loss of both my rainbow progress and my unlimited wrapped candy reward.

Image: https://us.v-cdn.net/6030983/uploads/editor/ig/27a3ze0lu0gp.png

Sam12

Same problem at 702. This is frustr

ating

ipclark1

Same as Dmbcca93- 3 times since last night- pictures attached. Screen froze all 3 times when connecting candy ball and orbs. Reset all devices. Checked for most current version. Cleared game cache AND it just happened again to me when completing the same level. What is the fix here and I want the used items during the level back- 2 gloves/switches and striped candy hammer- would have never used if I knew I wasnt going to easily pass the level like i should have 4 times now.

I'm in level 1538 and it keep freezing

crusader9 said:

On level 1115 when anyone of those pink wheels explode, my screen freezes. I cant continue

Me to

On level 1115 when anyone of those pink wheels explode, my game freezes!

Image: https://us.v-cdn.net/6030983/uploads/editor/qp/h7offl2s1yup.jpg

KrissyQuck

Having the same freezing issue on 1394...very upsetting.

raggy said:

As I already reported: when the wheel starts to run, the whole game freezes.

Not sure where you reported this but thanks for clarifying @raggy👍

This is something that we have reported to the studio here @Pemaan is having the same issue, I'll more your comments to the thread so you don't miss out on any updates on this matter.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

raggy

As I already reported: when the wheel starts to run, the whole game freezes.

karensue4

level 2846 is doing the exact same thing i can't get past it

crusader9

On level 1115 when anyone of those pink wheels explode, my screen freezes. I cant continue

@pemaan and @raggy, first of all, welcome to our Community 🤗

So what seems to be the issue you both are having on level 965?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

We have a slight technical issue with our game which is, unfortunately, impacting the jelly Cake when destroyed making the game freeze!

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Hello @Bggabcsi Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

Lilaq

Hi!
Which platform are you using?
There is a new update out that fixed this issue, please make sure that you have the latest version of the game from the app store if you are using android/ios

Hello @babersgrandma Hearty Welcome to the Candy Soda section of our friendly King Community

There was an issue with the "Jelly Cake Explosion" (the pin wheel burst) till couple of days ago, which was rectified by the King team

All comments

KrissyQuck

Having the same freezing issue on 1394...very upsetting.

On level 1115 when anyone of those pink wheels explode, my game freezes!

crusader9 said:

On level 1115 when anyone of those pink wheels explode, my screen freezes. I cant continue

Me to

I'm in level 1538 and it keep freezing

ipclark1

Sam12

Same problem at 702. This is frustr

ating

Elizabeth_Drummond

This is also happening in lvl 965 - which means I can't progress. I've reloaded and retried a few times, resulting in the loss of both my rainbow progress and my unlimited wrapped candy reward.

dmbkca93

The player support link did not work.

Wabbitt

Is there an ETA for fixing the bug. Already restarted PC.

mothertoagirl1

Wabbitt said:

Is there an ETA for fixing the bug. Already restarted PC.

mine is freezing too what can i do

twacey1967

I have the same issue with the Level I am on ready to uninstall. 2613.

Good news all 🙌

All affected Jelly Cake levels should now be fixed on Facebook and Android devices.

If you play on an Android device, you need to make sure you have the game app version 1.152.13 installed so please check the Google App store for the update.

If you have lost any purchased items during this issue, please contact our Player Support team here so they can assist and make sure you use the same email address associated with your game when contacting them so they can locate your game records.

Thank you all for your patience and collaboration and hope you have a Sodaliciouse day 🤗

Jelly cake keeps freezing

Not level 1241 level 1251 has been crashing on me all day

Hello @chrissie2366 Hearty Welcome to the Candy Soda section of our friendly King Community

I am sorry to hear about the issue in your game! Since you have posted your question again with correct level number at this link https://community.king.com/en/candy-crush-soda-saga/discussion/270354/1251#latest this thread will be closed considering it as "Duplicate post"

Will respond to your other question in few moments! Have a great rest of the day/evening!

Hello again @chrissie2366

I am sorry to hear about the issue in your game!! Can you please tell me which device you are playing the game?

There was an issue from this morning on Android devices and Facebook players, but Apple devices are not affected with this glitch!! It was already reported and the King team are working on it to fix the issue

If you are playing on Android device, can you please check what version you have currently? If you do not have 1.152.13 make sure to update and install the latest version to remove the Jelly cake bug!

Please post back and let me know. If you tap on "Type your Comment" box located below, you will be able to write back

Talk to you soon! Have a great rest of the day/evening!

Hello @Wabbitt @mothertoagirl1 and @twacey1967 Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

I am sorry to hear that all of you are having issue with the Jelly Cake in your game!! This was a bug that popped out this morning for Android and Facebook players... Apple user should not be affected as per our information!!

Anyway, this bug was reported to the King team and they were working on it! If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.

This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue. Please head there for updates and to post your comments!

Thank you for posting in the Community! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here

1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

libracv30

Every time when is an explosion of the game freezes?