Jelly cake/Special Candy match freezes the game when destroyed - FIXED!

Hello @babersgrandma Hearty Welcome to the Candy Soda section of our friendly King Community

There was an issue with the "Jelly Cake Explosion" (the pin wheel burst) till couple of days ago, which was rectified by the King team

** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13 If you go to "Google Play Store", you can see any available updates

** If you are on PC clear the cookies, delete the browsing history and open your game again!

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue. Please head there for updates and also to post your comments! This thread will be closed now to lessen the confusion and to keep all the comments in a single place!

Thank you for your patience and understanding! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

Lilaq

Hi!
Which platform are you using?
There is a new update out that fixed this issue, please make sure that you have the latest version of the game from the app store if you are using android/ios

Good news all 🙌

All affected Jelly Cake levels should now be fixed on Facebook and Android devices.

If you play on an Android device, you need to make sure you have the game app version 1.152.13 installed so please check the Google App store for the update.

If you have lost any purchased items during this issue, please contact our Player Support team here so they can assist and make sure you use the same email address associated with your game when contacting them so they can locate your game records.

If the issue is still persisting on Apple devices, THIS IS BEING WORKED ON!!! Keep an eye on the App Store for available updates!!!!

Thank you all for your patience and collaboration and hope you have a Sodaliciouse day 🤗

Hello @Bggabcsi Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

I am sorry to hear that you are having issue with the Jelly Cake in your game!! This was a bug that popped out for Android and Facebook players... Apple user should not be affected as per our information!!

Anyway, this bug was reported to the King team and they worked on it and fixed it. Hence, it should not affect your game anymore! If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.

This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue. Please head there for updates and to post your comments!

Thank you for posting in the Community! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

We have a slight technical issue with our game which is, unfortunately, impacting the jelly Cake when destroyed making the game freeze!

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

All comments

dinas

I have the same problem on level 3660 and my mobile is up to date plz fix it as soon as you can thanks

Good news all 🙌

All affected Jelly Cake levels should now be fixed on Facebook and Android devices.

If you play on an Android device, you need to make sure you have the game app version 1.152.13 installed so please check the Google App store for the update.

If you have lost any purchased items during this issue, please contact our Player Support team here so they can assist and make sure you use the same email address associated with your game when contacting them so they can locate your game records.

If the issue is still persisting on Apple devices, THIS IS BEING WORKED ON!!! Keep an eye on the App Store for available updates!!!!

Thank you all for your patience and collaboration and hope you have a Sodaliciouse day 🤗

Sorry about that @dmbkca93

Try this link: https://soporto.king.com/support

Xarly

Hey all,

I've taken the liberty of merging all of your threads, since they are all about the same issue.

This issue is being discussed under the Support section (more concretely on this thread here). I will close this thread in order to establish one single way of communication. You are more than welcome to follow the other thread for updates on the issue and to comment there.

Cheers,
Xarly

dawnys

I have just bought boosts and I cant even use them to progress and they are time limited. Every time the colour bomb explodes my game completely freezes. I want a refund

Kleonika

I have this problem on Level 709 - but only when the left hand Jelly Cake explodes. When the right hand Jelly Cake explodes the game continues as normal ( until I blow up the left hand one - and then the game freezes?

Starduste

I have been having the same issue on level 816. Every time I explode the left feature the game freezes. Very disappointed

Starduste

I have been having the same issue on level 816. Every time I explode the left feature the game freezes. Very disappointed

AJHaugan

My game has been freezing any time there is an explosion on any level. I’ve lost all my added bonuses for completing 5+ levels in a row. It sucks to lose my bonuses because the game is freezing and I have to restart.

Bl0ops

Game Freezes level 714

dawnys

PummyRaj said:

Hello @Bggabcsi Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

I am sorry to hear that you are having issue with the Jelly Cake in your game!! This was a bug that popped out for Android and Facebook players... Apple user should not be affected as per our information!!

Anyway, this bug was reported to the King team and they worked on it and fixed it. Hence, it should not affect your game anymore! If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.

This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue. Please head there for updates and to post your comments!

Thank you for posting in the Community! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

This bug isnt fixed at all

Thanks for helping out @PummyRaj🤗

@favg, could you check for available updates on the App Store and confirm which game app version you have installed?

Thanks

Sweeeet472829

The game freezes on level 638 when the explosion happens. Been doing that for couple of days now

Why is level 937 still freezing? I thought it was fixed?

Why is level 937 still freezing? I thought it was fixed?

megan818

Level 1139 freezes everytime get to the end pop the left hand corner jelly bubble I had just bought 8.99 box to complete it. It's getting frustrating.

After the bomb blows on level 937 the level freezes, the previous question says it was fixed but mine still freezes (and I have the newest update)...this is extremely annoying since it wasted my 2 hour free lives

Welcome! 👋

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Accepted answers

We have a slight technical issue with our game which is, unfortunately, impacting the jelly Cake when destroyed making the game freeze!

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Hello @Bggabcsi Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

Lilaq

Hi!
Which platform are you using?
There is a new update out that fixed this issue, please make sure that you have the latest version of the game from the app store if you are using android/ios

Hello @babersgrandma Hearty Welcome to the Candy Soda section of our friendly King Community

There was an issue with the "Jelly Cake Explosion" (the pin wheel burst) till couple of days ago, which was rectified by the King team

All comments

Hello @renctzen Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

I am sorry to hear that you are having issue in your game!! This was a bug that popped out with the Jelly Cake Explosion for Android and Facebook players... Apple device users should not be affected as per our information!!

Anyway, this bug was reported to the King team and they worked on it and fixed it. Hence, it should not affect your game anymore! If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.

This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue. Please head there for updates and to post your comments!

Thank you for posting in the Community! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

Hello @irislui Hearty Welcome to the Candy Soda section of our friendly King Community

By any chance, are you mentioning about the "Jelly Cake" when you said "Rainbow Expose"?

** Please post back by tapping on "Type your Comment" box located below

awesomeboo

Where is my avatar and why does level 1251 keep freezing and taking my lives?

MrNubs

Hello @tthomask30 Hearty Welcome to the Candy Soda section of our friendly King Community

I am very sorry to hear about the issue in your game!! The bug of our game getting frozen with the Jelly cake Explosion was reported to the King team and they have fixed it. Hence, it should not affect your game anymore! If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.

Please go to the Main Thread where other players also have complained about the same issue. Please head there for updates and to post your comments as well as your question about reimbursing your free lives too

Thank you for posting in the Community! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

Hello @MrNubs Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

Hello @awesomeboo Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

Hello @tc80 @tbfahner and @dcarlson02 Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

I am sorry to hear that you all are having issue in your game!! This was a bug that popped out with the Jelly Cake Explosion for Android and Facebook players... Apple device users should not be affected as per our information!!

This bug was reported to the King team and they worked on it and fixed it. Hence, it should not affect your game anymore! If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.

This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue. Please head there for updates and to post your comments!

Thank you for posting in the Community! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

Hello @Isobel_Mckenna Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

I am sorry to hear that you are having issue in your game!! This was a bug that popped out with the Jelly Cake Explosion for Android and Facebook players... Apple device users should not be affected as per our information!!

This bug was reported to the King team and they worked on it and fixed it. Hence, it should not affect your game anymore! If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.

This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue. Please head there for updates and to post your comments!

Thank you for posting in the Community! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

vkordalis

Help!!

vkordalis

Help!!

Hello @jbphillips14 @marshalynn and @gbird73 Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

I am sorry to hear that you all are having issue in your game!! This was a bug that popped out with the Jelly Cake Explosion for Android and Facebook players... Apple device users should not be affected as per our information!! Please note that the issue is with ONLY Jelly Cake but with your levels!

Anyway, this bug was reported to the King team and they worked on it and fixed it. Hence, it should not affect your game anymore! If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.

This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue. Please head there for updates and to post your comments!

Thank you for posting in the Community! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

Hello @vkordalis Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

ccaffey

Mine keeps freezing too. Its 8:30pm here in CA and now i lost all my free lives and free powerups because i cannot play. Im on level 702

megan818

Level 1139 freezes everytime get to the end pop the left hand corner jelly bubble I had just bought 8.99 box to complete it. It's getting frustrating.

Why is level 937 still freezing? I thought it was fixed?