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Jelly cake/Special Candy match freezes the game when destroyed - FIXED!

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Answers

  • PummyRaj
    PummyRaj Posts: 44,082
    edited November 2019
    Hello @wendier and @tarajcortes Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  If the issue is with the Jelly Cake in the level, that was a bug which popped out with Jelly Cake explosion.  But, no need to worry as it was taken care by our wonderful King Team.  

    ** If you are playing on a Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on a iOS device, the team is still working on it, so I request you to please be patient!

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences

    P.S: @wendier I just would like to make sure about something... when you said "the Color Bomb", is that the "Color Bomb" special candy OR are you referring to Jelly cake explosion?  It has been a while since I played level # 965!  Hence, do not remember what all were the contents in that level!!
  • PummyRaj
    PummyRaj Posts: 44,082
    edited November 2019
    Hello @Birgitte Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  If the issue is with the Jelly Cake in the level, that was a bug which popped out with Jelly Cake explosion.  But, no need to worry as it was taken care by our wonderful King Team.  

    ** If you are playing on a Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on a iOS device, the team is still working on it, so I request you to please be patient!

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences

    P.S:  I would suggest you to contact King Player Support team here so they can assist with your lost Purchased Items.  Please make sure you use the same email address associated with your game when contacting them, so they can locate your game records. 
  • Joebutts06
    Joebutts06 Posts: 0

    Newbie
    I tried resetting the game and resetting my device and it keep freezing up and it takes a life from me every time it freezes. 
  • PummyRaj
    PummyRaj Posts: 44,082
    Hello @Joebutts06 Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  If the issue is with the Jelly Cake in the level, that was a bug which popped out with Jelly Cake explosion.  But, no need to worry as it was taken care by our wonderful King Team.  

    ** If you are playing on a Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on a iOS device, the team is still working on it, so I request you to please be patient!

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences
  • PummyRaj
    PummyRaj Posts: 44,082
    edited November 2019
    Hello @MarthaH Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game with the Jelly Cake in the level, that was a bug which popped out with Jelly Cake explosion.  But, no need to worry as it was taken care by our wonderful King Team.  

    ** If you are playing on a Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on a iOS device, the team is still working on it, so I request you to please be patient!

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences
  • PummyRaj
    PummyRaj Posts: 44,082
    edited November 2019
    Hello @lollog Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  And yes!  You were right....  it is the issue/bug with Jelly Cake in the level(s) which popped out with Jelly Cake explosion.  But, no need to worry as it was taken care by our wonderful King Team.  

    ** If you are playing on an Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on iOS device, the team is still working on it, so I request you to please be patient!

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences
  • PummyRaj
    PummyRaj Posts: 44,082
    Hello @Burnside Hearty Welcome to our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  The issue indeed is with the Jelly Cake -- a bug popped out with Jelly Cake explosion which was causing the game to freeze!!  But, no need to worry as it was taken care by our wonderful King Team.  

    ** If you are playing on a Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on a iOS device, the team is still working on it, so I request you to please be patient!

    NOTE:  With regards to the boosters --> if you have purchased any of those lost boosters, I would suggest you to contact King Player Support team here.  Please make sure you use the same email address associated with your game when contacting them, so they can locate your game records.  If you have earned those boosters through Daily bonus or Mr.Toffee Fair, etc., I am sorry to say that we will not be reimbursed any of those boosters :(   

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences

    Just a Heads-Up!  You have posted in Candy Friends game section instead of Candy Soda category!  But, it is OK and you do not have to worry!  I will inform to our game in-charge team to move your question to the correct category :+1: 
  • Shaonna
    Shaonna Posts: 0

    Newbie

     
    hello i'm at level 1394 every time the wheel explodes the game blocks
Can you help me please
  • vitira
    vitira Posts: 1

    Level 1
    edited November 2019

    (Edited: Unsupported Language) Hola, estoy en el nivel 1394 y cada vez q va a estallar la bomba cuadrada de una de las esquinas el juego se bloquea. 
    Gracias! 
  • PummyRaj
    PummyRaj Posts: 44,082
    Hello @Shaonna and @vitira Hearty Welcome to the Candy Soda section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  And yes!  You were right....  it is the issue/bug with Jelly Cake in the level(s) which popped out with Jelly Cake explosion.  But, no need to worry as it was taken care by our wonderful King Team.  

    ** If you are playing on an Android device and still facing the issue, make sure that you have installed the latest version 1.152.13!  If you go to "Google Play Store", you can see any available updates :+1: 

    ** If you are playing on iOS device, the team is still working on it, so I request you to please be patient!

    If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue.  Please head there for updates and also to post your comments!  This thread will be closed now to lessen the confusion and to keep all the comments in a single place!  

    Thank you for your patience and understanding!  Have a great rest of the day/evening! 

    P.S:  There are few contests going on in the Community for us to win some Goodies for our game.  I am adding them here
    1) Win 30 Gold Bars
    2) 20 Gold Bars are yours if you find the Differences


    @vitira Please post your comments and answers in English language ONLY as the Community supports it for better understanding and communication purposes.  Thank you!

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