What's happening in Soda in May? 🐝🧸
🎉🥳New Accessibility features are coming to Soda!
🐝🍯 Bee Season has arrived in Soda!
🏢👀 Have a behind the scenes look at the King offices!
Give feedback on topics!
🏴☠️🎨✨ Shipmates has received a makeover!
🚪✨ A new test appears!
🎉🥳New Accessibility features are coming to Soda!
🐝🍯 Bee Season has arrived in Soda!
🏢👀 Have a behind the scenes look at the King offices!
Give feedback on topics!
🏴☠️🎨✨ Shipmates has received a makeover!
🚪✨ A new test appears!
missing gold bars
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Best Answer
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Hello @bubbles1982 Welcome to the Candy Soda section of our friendly King Community
I am sorry to hear that you have lost the Gold Bars from your game
You will have to contact the "Player Support Team" and send them a request to look into your game to check what happened to your Gold Bars! They will be able to see whether you have spent them by mistake or they were misplaced and can help you further
To contact the Support team, please scroll all the way down on this page and click on "Contact Us" tab 👇
Hope everything works out and you will find out what happened to your Gold Bars back in your game
Thank you for posting in the Community! Have a great rest of the day/evening!
Answers
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Hello @bubbles1982 Welcome to the Candy Soda section of our friendly King Community
I am sorry to hear that you have lost the Gold Bars from your game
You will have to contact the "Player Support Team" and send them a request to look into your game to check what happened to your Gold Bars! They will be able to see whether you have spent them by mistake or they were misplaced and can help you further
To contact the Support team, please scroll all the way down on this page and click on "Contact Us" tab 👇
Hope everything works out and you will find out what happened to your Gold Bars back in your game
Thank you for posting in the Community! Have a great rest of the day/evening! -
That does not sound right at all and I am so sorry to hear that @bubbles1982
I am not sure why they have not responded back to you!! It was a new link that was just introduced in the Community! So, may be there was a glitch!! I will give you my regular steps to contact the Player Support team.... Please try this link to contact the "King Support" team https://soporto.king.com/contact
** While filling out, enter the TOPIC as "Problems with My Game";
and the SUB-TOPIC as "Missing Items";
Explain briefly about the issue and Submit the form.
NOTE: Along with above details, make sure to enter the Game Name correctly! After sending the complaint, you will be receiving an automated email as acknowledgement. If you have not heard from them within 3 days, send a reply to the same email you have received.
Hoping for the Best! Have a great rest of the day/evening!
** Please post back if you need any further assistance! I will also inform to the Soda Community In-charge, when they come back on Monday, that the tab did not work for you!!