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I cant get my Gumball goodies anymore

kimmynic
kimmynic Posts: 5

Level 1
in Support
i keep receiving the error message: The bubblegum troll is causing problems in your game. Try again soon! 
This has been like this for 3 days. Any ideas what to do?
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Answers

  • Yosca
    Yosca Posts: 17,871
    I saw the same notification. So I tried again and there was no problem. I had this last week several times, but now it’s fine. Did you try it again and was it solved?
  • kimmynic
    kimmynic Posts: 5

    Level 1
    hi! 
    I try mulitple times a day and nothing changed, i still cant get access
  • kellyke
    kellyke Posts: 3

    Level 1
    edited January 2020
    (Edited by CM: Unsupported Language) Ik zit met hetzelfde probleem al 3 dagen lang..
  • Yosca
    Yosca Posts: 17,871
    @kimmynic and @kellyke Did you try again, immediately after you get the notification?
  • kellyke
    kellyke Posts: 3

    Level 1
    edited January 2020
    (Edited by CM: Unsupported Language)
  • Yosca
    Yosca Posts: 17,871
    @kellyke, in this community we only use English language, so please do. You can use google translate.

    I will tag @Elsa, maybe she knows why this is happening. @Elsa they tried multiple times and still no acces to the gum machine. (I had this before, tried again and no problem)
  • _Elsa_
    _Elsa_ Posts: 37,301
    Thanks for tagging me @Yosca.  Unfortunately the community managers will be out of the office this week.  I will help my eyes open for the next few days to see if others report this.  For now try to clear the history and make sure that you have the most recent version of the game.  The only other solution is to complete the contact form by clicking on “contact us” and making them aware of this.  Since it is a holiday week I am not sure that the studio is open for glitches.  Completing the contact form is a good choice and if others report it too then when the studio is back they will have the information.
  • kimmynic
    kimmynic Posts: 5

    Level 1
    Unfortunately, nothing has changed. I even removed the app and reinstalled it again, but it's still not solved. 
  • _Elsa_
    _Elsa_ Posts: 37,301
    I will tag @Xarly who is the community manager but the office is closed this week so I'm not sure if he will see this message until they are back in the office.  Perhaps he can offer a simple fix.
  • myriam60
    myriam60 Posts: 1

    Level 1
    edited January 2020
    (Edit by CM: Unsupported Language)

Hey! Would you like to give us your opinion?

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