Candy Crush Soda Saga

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Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

“No connection to internet”. - Reported!

valerie100

Last 2 days, candy crush soda “no internet connection” . Fine on candy crush.

Accepted answers

Magieme

I am also waiting for this reply. I am Connected but when I try to use helps like special bonuses le start with Freckle or look how going in my group it says NOT CONNECTED TO INTERNET< or Wait til you are connected to the internet. I look forward to a QUICK answer both here

PummyRaj

Hello @ruthbg Hearty Welcome to our friendly King Community :)

I am very sorry to hear about the issue in your game!

Unfortunately, we do not know why this issue occurs but, the ONLY remedy left for us to solve this issue is to "Delete and Reinstall the game App"!! It always resolves the issue but, the down-side, we will loose all our saved up boosters and the Lives received from our friends!

So, if you would like to go with the Re-installation, please follow these steps ---> Delete the App --> Disconnect from the WiFi ---> Clear Cache / Cookies ---> Restart your device after shutting it down for few minutes ---> Connect to WiFi ---> Install the App and log-into your Kingdom or Facebook account.

Your game should be all better and work properly now! If it doesn't help you, please come back and post by tapping on the empty Comment box located below.

Hope everything works out fine! Have a great rest of the day/evening!

QueenB

The connection issue is still under investigation as this is something we have been unable to reproduce!

We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

Disclaimer - What can affect connectivity:

- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance

So this is what we recommend:

Android - Delete the game app and clear Google Play Store cache:

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

- How to reinstall!

Facebook:

- Try the steps here.

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

Thanks

All comments

Sharonatoo

I am also getting the same connection error with Candy Crush Soda, but connect fine with other King games. I don’t think the problem is with the user, I think the problem is with the game. Help!

mybaby333

I’m having the same problem with my iPhone

boff

The same problem with no internet connection is happening with King’s Diamond Diaries Saga, and it started around the same time. In that community forum, moderators say it’s a problem that King developers are trying to fix. Please consult that thread. For me, it poses the same problems on both games and happens on both Apple and android platforms. I discourage folks from reinstalling it, because you will lose your stuff and, according to King support, doing so will not fix the problem. I guess we just wait.

bearwithme

Hello @Linlou - I'm sorry you continue to have problems. You can usually find what the latest update of the game is by going to the place where you downloaded the game from originally. For example I go the the Apple App store and search for the game - then I click on it (for info only) and it tells me the latest release. You are not getting any type of error message - you just can't play 1052 again? I'll be honest I am not sure what is going on. If it was a problem with the King servers it usually says so. Once you check to ensure you have the most recent update, why don't you wait a few hours and then try playing again in case it is a problem at the King end and if so, hopefully it will be corrected by then. If the problems continue - we will need to let the CM and studio know, but we may not hear back until after the holidays. In the meantime - can you (and you also @kristae1988 since you appear to be having similar problems) comment the make and model of what you are playing on and what software version you are using? The studio will need to know to try and figure out what is going on.

@melbaisa10 - it will depend upon the specific PC and software you are using. Just do a search online and you should get instructions on how to clear your cache.

Sukanta_Biswas

Hi @Darbigirl
We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.🤗

In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted. If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.

Image: https://us.v-cdn.net/6030983/uploads/editor/oh/81p9x861ynl7.png

In that case, you must uninstall and reinstall the game app.There is no other way. You will lose all the stored boosters to do this, but will regain your gold bars and game progress.

Let me know.

melbaisa10

How do you clear your cache, since I'm playing on a desktop PC?

Aneleh

I have this problem now..
Full Wi-Fi but game is not connecting.
Fully updated, full wifisignal, restarted game and nothing works.

kristae1988

Same issue for me & it's getting really frustrating! Especially because I keep getting notifications about my team clearing tiles or however the notification says it.

kristae1988

I too have been having the same issues for the last couple days.

Darbigirl

I have cleared cache, turned off phone, still get error "no internet connection" for a couple of weeks now. HELP!!!

Linlou

Hi - I have no idea where to find an app update. I cleared my cache and rebooted my computer; I was able to play 2 rounds of #1052 and now all I have is this, shown below. I can't click on the 1052 to enter the game, and everything else appears to have disappeared. The original problem was only with Mr. Toffee's Fair.

Image: https://us.v-cdn.net/6030983/uploads/editor/ho/zl6llzzr55mp.jpg

bearwithme

Hello @Linlou and welcome to our wonderful community. I am sorry you are having this problem. When you refer to the in game 'Fair Game' are referring to Mr. Toffee's Fair? Also - can you still play Candy Crush Soda, but you can't participate in Mr. Toffee's Fair?

I understand that you obviously have internet. I have run into this problem with another game - but it affected my being able to play the game itself, not just a subset of it.

Anyway - if it is just a glitch with the Mr. Toffee's Fair event, please try the following steps to see if it clears the issue up:

First clear your cache and then check your app update - App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. That is why it is essential to regularly update all your apps or at least the ones you use daily.

Finally, shutdown the platform you are playing on for at least 10-15 seconds. Usually by doing these simple steps you can clear up a temporary problem you may be experiencing.

Please reply using the comment section below. I am especially interested to know if this is affecting the whole game or just Mr. Toffee's Fair. Thanks.

Linlou

For days, I have been getting a "No internet connection" message in Candy Crush Soda Saga, for the in-game Fair Game. This is on my desktop computer, not on a phone. I obviously have internet, or I wouldn't be posting this question. Can someone please help? Thank you!

migselv04

Jeg har samme problem

stephy39

how do we fix it?

bonbonelka06

I have same problem...

stephy39

I am connected to WiFi but it keeps saying no internet connection

tholbrook64

Good luck getting any kind of response from King..I have been dealing with his since September..posted over and over again..no answer from them not one time. ..I'm fed up

misskenn

I haven’t had any internet connection for more than a month, are we getting anywhere on this topic?

tholbrook64

I have tried everything..I have uninstalled it..and reinstalled it many many times..I have begged king to help me fix it...nobody responds to me...what is most irritating is when I do finally manage to get on the game...it keeps asking me to claim my free winnings on Mr toffees fair...and when I except..it just sits there trying to connect to the internet..I have to keep closing the game and trying again..over and over and over again...I have tried to get help from King.. apparently they don't care..which is sad because I loved this game..but thinking I'm done with the absolute frustration and I'm going to just uninstall it and forget about it.

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New here? Sign in or create an account to join the fun.

Accepted answers

QueenB

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

- How to reinstall!

Facebook:

- Try the steps here.

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

Thanks

PummyRaj

Hello @ruthbg Hearty Welcome to our friendly King Community :)

I am very sorry to hear about the issue in your game!

Your game should be all better and work properly now! If it doesn't help you, please come back and post by tapping on the empty Comment box located below.

Hope everything works out fine! Have a great rest of the day/evening!

Magieme

All comments

migselv04

Jeg har samme problem

Linlou

bearwithme

Finally, shutdown the platform you are playing on for at least 10-15 seconds. Usually by doing these simple steps you can clear up a temporary problem you may be experiencing.

Please reply using the comment section below. I am especially interested to know if this is affecting the whole game or just Mr. Toffee's Fair. Thanks.

Linlou

Darbigirl

I have cleared cache, turned off phone, still get error "no internet connection" for a couple of weeks now. HELP!!!

kristae1988

I too have been having the same issues for the last couple days.

kristae1988

Same issue for me & it's getting really frustrating! Especially because I keep getting notifications about my team clearing tiles or however the notification says it.

Aneleh

I have this problem now..
Full Wi-Fi but game is not connecting.
Fully updated, full wifisignal, restarted game and nothing works.

melbaisa10

How do you clear your cache, since I'm playing on a desktop PC?

Sukanta_Biswas

Hi @Darbigirl
We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.🤗

In that case, you must uninstall and reinstall the game app.There is no other way. You will lose all the stored boosters to do this, but will regain your gold bars and game progress.

Let me know.

bearwithme

boff

mybaby333

I’m having the same problem with my iPhone

Sharonatoo

I am also getting the same connection error with Candy Crush Soda, but connect fine with other King games. I don’t think the problem is with the user, I think the problem is with the game. Help!

nini8

Same problem with me!!! What's the problem???

nini8

No internet connection!!! Not happy about to delete the game!!!😡

boff

Where is the version or release # for the game version I am using? If there’s a more recent version in the App Store, do I install it on top of my current software? If not, wouldn’t deleting my current game wipe out all my progress, since I’ve been completing levels for weeks without the game connected to the internet?

In any event, because I have the same problem on my iPad and android phone, and the less drastic measures haven’t worked, it seems I am out of luck. Also, I would think King would be more interested in supporting this issue because users also cannot buy any premium items during this time. I, too, am considering deleting my King games and moving on.

mzdinger

I just had the exact same issue. After turning off “cellular data” in the app, it lets me connect.

waltonp138

Im having same problem myself so annoying and I've got 81 gold bar !!

dannob

I have been unable to connect to my home WiFi. On any of your games!

Why I can't edit my profile?
I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:
WHY IS BAKERY ALWAYS CLOSED??
hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Ads are freezing and having to close app each time
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Al re ingresar me da como que arranco con partida perdida
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
Game not loading
my game will not load. It gets to a certain point and just stops. Please help.

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Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Recent Announcements

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