“No connection to internet”. - Reported!

Aneleh · January 2020

My game looked exactly like this.
Don’t know how, but when I logged in to King trough the game, my internetconnection was fixed.
Differences from your startpage and mine is that my emailadress is shown below my profilepicture.

yorkshiregirl · January 2020

Thought I’d sorted mine out (see previous comments/reports) but it started again on my I phone last night saying I was not connected to the internet. I deleted and re installed today and it’s working again. There is obviously a problem which needs sorting out by King as it’s affecting many players. Here’s hoping they are addressing it.

gbean · January 2020

Cannot get on internet! Please fix or I will stop playing game.

susanraw · January 2020

No internet connection. I am on my desk top. Why would we have to delete app and loose all our credits??.
Can't you guys with all the technology you have fix this??. Come on. Fix this. This has been before Christmas.

tholbrook64 · January 2020

This has been going on for way to long..king really needs to talk to us and fix this issue...so many of us are having problems and it's just not right feeling ignored by them..it's sad that we support the game and have been for years and nothing is being done..it kind of tells me maybe we should all just move on because it looks like they don't care if we do..so sad

denisegvn · January 2020

I’m trying a lot a connection with Internet to save my progress. So disappointed!

PummyRaj · January 2020

Hello @denisegvn, Hearty Welcome to our friendly King Community

I am very sorry to hear about the issue in your game!! And yes! As long as you have this "connection" issue, your level progress won't be saved at all, you cannot make any purchases! But, you can use your boosters though!!

So, only remedy that is left to resolve this issue is to "Delete and Reinstall the App" -- but unfortunately, you will loose all your saved up boosters!! Because, the boosters are stored on your local device memory and when we delete the App, the boosters are also removed!!

So, we will have to pick our option -- whether to keep playing the game, use our boosters and not save the game OR to reinstall the game and have fun again but loose our boosters!!

Hope this made sense and the issue gets resolved!! Please let me know if it worked or not... if you tap on "Type your Comment" box located below, you will be able to write back

Hope everything works out and you will be able to enjoy your game again!!

missircar · January 2020

I’m having the same problem on my iPad. I have an internet connection that is working for every other app, except King games. I can’t log in via the app to save my progress. I can’t claim prizes. I can’t make purchases. I have cleared all apps. I have enough space on my device and I have rebooted multiple times. I have also confirmed that my app is updated. It is very frustrating.

mrsj33706 · January 2020

Why do I still get no internet connection message on my candy crush soda game also get connection reset message on jelly sometimes. I have removed game from Facebook and put back on ,reboot my computer and the browser. Still comes up !!! I only play on Windows 10 on my PC.

loopy66 · January 2020

“No connection to internet”. - Reported!

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