No internet connection

mina6969

Why has my games all say no internet connection but wifi is connected?

Spinnifix

Hi! I pass it on to @Elsa !!!

_Elsa_

Thanks for tagging me @Spinnifix!  @mina6969 the only solution to correct this is to uninstall and reinstall the game but if you do that you will lose all lives and boosters.

tmills86

My game does the same thing. It will say I have no internet connection, but Im on my cell phone and using data and connected to wifi. I uninstalled and reinstalled the gane and lost all my stuff and it still says I have no connection.

Spinnifix

@tmills86

Hi! I pass it on to @Elsa.

_Elsa_

@tmills86 I don't think it matters that it says that as long as you can play.  I am going to tag @QueenB since she is the community moderator and maybe she can offer other suggestions.

tmills86

Depending on which game Im playing it wont let me collect rewards. On normal candy crush some days I cant spin the prize wheel or I never get the prize. Now on Candy Crush with Friend's I chose to use 10 gold to continue a level and after I hit the yes button it started loading then said no connection and restarted the game, but it still took my 10 gold bars.

mina6969

Its still stupid that we have to delete app and add again it should update on its own 

Spinnifix

@Elsa

 In Candy soda, I suddenly had no internet connection. It's just funny that the tablet is running on W Lan. PC goes over the internet and could write. So I went into another saga and it worked. I think that the saga Candy soda has a problem. Please check it out !!!

_Elsa_

Spinnifix said:

@Elsa

 In Candy soda, I suddenly had no internet connection. It's just funny that the tablet is running on W Lan. PC goes over the internet and could write. So I went into another saga and it worked. I think that the saga Candy soda has a problem. Please check it out !!!

I haven't been able to post much at all today because I've been working on creating animations for the games.  Can you please keep an eye on Soda to see if anyone else reports this.  If there are more then I can elevate it tomorrow first thing.

Spinnifix

@Elsa

 I have read it often in candy soda - no internet connection. More in Candy Soda than in another saga. Please check it out. This is a long time here !!!