Covid19 freebies

mattbondy · March 2020

I'm not understanding..... my wife and I both have samsung phones 8 & 9.

On the 9 my wife gets the arcade game but I dont on the 8

She's getting free unlimited lives 24 hrs a day and free gold bars...

We are not getting any of this on the other phone nor even our samsung tablet....

stan1981 · March 2020

For events, sometimes only certain group have it.

For unlimited life, due to covid19 situation, given to certain countries so far... but I didn’t hear of free gold bars ... so how many free gold bars awarded to ur wife?

BeckyBubblegum · March 2020

Hello, @mattbondy! Welcome to our happy Community! 😀

Please note, it is normal for two players not to have the same game features running at the same time. It has nothing to do with which device you are using. Worry not, in time you may see Kimmy's Arcade on your own device. Do make sure to keep your device up-to-date to access the latest features.

I have not heard anything about free gold bars being given away, but all players using a mobile device should have received the 24 hour free lives gift. I will have to tag our Community Managers @Lola_Pop and @LadyRaffie to answer those questions.

mattbondy · March 2020

She got 10 free gold bars right after accepting the free 24 hour unlimited lives... we are in the same country same house lol..we are from Ontario Canada......only she gets all the stuff... we have separate phones and separate accounts so I dunno why after 6 months of the arcade coming out that I still dont have it on my phone. Also i still haven't got the unlimited lives and gold bars which came out into play 6 days ago... all only on her phone.

I'm almost at lvl 1450 and my wife is around 1500 if this helps in any way. Yes we play daily for over 365 days as well.

Sukanta_Biswas · March 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/656121#Comment_656121

Currently Free Lives will be available to everyone but there are a few rules for that.

Your game app needs to be the latest version.

Offer can be obtained on mobile device only.If the same game is active on multiple devices, You'll get the offer on the device where you will first launch the game.

Offer will be available only if the game is online; it is not possible to get the offer if the game is offline.

If you still do not get the offer, it may mean that your game has a connection problem.

Force close the app and restart the device and hopefully the Lives will get added correctly later today.

However, she won 10 gold bars from the Kimmy's Quest, where there were three separate quests for 3 days. sHe won 10 gold bars because she won 1 quest from 3 quests.

mattbondy · March 2020

I follow all those criteria and still never got the 24 hrs free lives... believe me...my wife and I have different phones and play daily only on our own phones and own accounts.

My wife wish she took a screen shot of the 10 free gold bars. What it said was about Covid....it had nothing to do with Kimmy's quests as we never do any accept for the top 3 in the weekly contest where you have to place 1 to 3rd place in a week of play sunday to sunday.

Now since my case of entering and not getting the 24 hrs free lives it's impossible to make it in 1st to 3rd place withought recieving the 24hr.

Sukanta_Biswas · March 2020

Hi @mattbondy

Please wait a few hours, I hope everything will be normal.

Lola_Pop · March 2020

Hello @mattbondy !

I'm sorry this is happening to you!! Our Superstar @Sukanta_Biswas is right; the 10 Gold Bars your wife received must come from Kimmy's Quests, it's the only event the game would give some Gold Bars for, and the rewards were given out yesterday (I also got 10 Gold Bars myself).

Regarding the Unlimited Lives, can you please tell me the game version you're playing on? I'd like to investigate further so you can play as much as your wife. 😉

Cheers!!❤️

mattbondy · March 2020

Still nothing today for my phone... my wife got it today as well the 24 he free gift again.... so no new changes for my phone....

This is what she got yesterday and today

Resized_Screenshot_20200331-165710_Candy_Crush_Soda.jpeg

Lola_Pop · April 2020

Hello @mattbondy !

I'm so sorry you haven't got the free lives yet!

Please follow these few steps and make sure you connect to the Internet so you can receive the Unlimited Lives. 😊

You should get that same pop-up then.

Let me know if it doesn't work, please!

mattbondy · April 2020

Still nothing...its now

Wednesday April 1st 9:06am

I had 1 update yesterday morning and now 1 this morning and nothing.

My version is saying 1.165.7

mattbondy · April 2020

I dunno if it's got anything to do with it but my wife and I do not have or use facebook at all. Our Facebook accounts were both deleted and removed many months ago.

Too many ads....too much drama...and everything they keep adding to it makes it slower and slower to use.... every andriod game that runs thru and on facebook does not correspond correctly to android play.

bhanu3126chaudhary · April 2020

I'm not getting 24 hours and anything

Lola_Pop · April 2020

Hello @mattbondy and @bhanu3126chaudhary !

I'm really sorry you're not receiving the Unlimited Lives yet. 😔

Can you please send me your player IDs? I'll be glad to have a closer look at the issue.

You can find them here

Thanks a lot for your patience!

mattbondy · April 2020

My player ID is... 10982823947

Matt Parker

[email protected]

mattbondy · April 2020

My player ID is....

10982823947

Covid19 freebies

Answers