Money taken but no credits received.

LisaRR · August 2019

I purchased the $8.99 bundle on 8/4/2019. My money was taken but no credits received. Message said the store was unavailable but, the money was taken. Either give me my credits or refund my money please

KingChewy · August 2019

Hi @LisaRR - welcome to our friendly community. I’m sorry to hear you’ve had this issue. Please follow the below link to report this to the correct support team so they can assist.

https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase#latest

_Elsa_ · August 2019

Hi @LisaRR, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

Did you ever get your issue resolved?

Maggie2012 · April 2020

I purchased the € 10,000 bundle on 18-03-2020. My money was taken but no credits received. Message said the store was unavailable but, the money was taken. Either give me my credits or refund my money please

(Edit by CM: Personal Information)

Yosca · April 2020

Hello and welcome to the friendly Community @Maggie2012 . I am really sorry you haven’t received your purchase 😢! We do not handle lost purchases here in the Community but please follow this link https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase#latest where you can see how to get a refund.

Money taken but no credits received.

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