Gone
A few days ago I tried to buy a sale three times. I did not receive anything. I found out that I actually paid three times.. almost EUR 30,00 for nothing. In my purchase list the buys are not registered. The next day I found out that half of the game is gone. I can only play levels, have no Kimmy OR races of what so ever. How can I solve this?
Answers
-
Hi @brugenbrink . Welcome to our Community 🙎♀️
Sorry to hear that you have not received the items that were purchased!! This King Community does not deal with the Purchase issues as the query includes your personal details!
You can find all info about refunds and broken purchases here.
If you play on mobile, go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Don't forget to add your Game User ID to the email so Player Support will find your game.
Hope this will help you
