Golden Pin

Shwet_Goyal · April 2020

Hi king,

When I completed my level in my first try the golden pin is given on that level. But after reopen the app the golden pin is removed from my game.

Screenshot_2020-04-18-15-12-47-032_com.king.candycrushsodasaga.png

Screenshot after the level completion.

Screenshot_2020-04-18-15-14-55-000_com.king.candycrushsodasaga.png

Screenshot after reopen the app.

Please report it to the game studio.

stan1981 · April 2020

force close app and reopen again... it take time for it to appear ...

Shwet_Goyal · April 2020

Hi @stan1981 ,

The solution suggested by you is not worked.

#Superstar

#CommunityManager

HELP me it this regard🙏🙏.

Without golden pin the the board is not looking sweet that's why I written it in the support session.

Lola_Pop · April 2020

Hello @Shwet_Goyal !

That's very strange, let me check it with the technical team and come back to you as soon as possible 🤔

Thanks!

Lola_Pop · April 2020

Hi again!!

So, we've noticed that the connection is not stable in your game at the moment (for instance, the Episode Race is not working for that reason) This could be reason for this error.

Here are some steps to make sure the connection is stable enough. Please try this out and write back if the Golden Pin doesn't show up afterwards, dear @Shwet_Goyal 😊

Disclaimer - What can affect connectivity:

- If you're commuting

- If the area were you're located is not remote

- if you are on VPN

- If your mobile data plan has reached the monthly allowance

So this is what we recommend:

Android - Delete the game app and clear Google Play Store cache:

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

- How to reinstall!

Facebook:

- Try the steps here.

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

Shwet_Goyal · April 2020

Dear @Lola_Pop ,

I delete and reinstall the app as per your suggestion but the golden pin is not shown in my game. The latest screenshot is here. Please share my previous screenshots as well as latest screenshot to your respective game team so that the problem is solve as much as possible.