Internet connection

Lulu123 · May 2020

Help please.

None of my games are connecting to the internet. So all friends have disappeared, I do not receive prizes and cannot save my game in my King Account because of no connection. Candy Crush Soda Saga is trying so hard to send lives but it shows no internet.

Also, Pyramid Solitaire Saga will not even load.

Everything is up to date and I am playing on an IPad, also up to date.

Thank you 😢

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/719747#Comment_719747

The problem has already been Reported and work is under way to fix it.

By reinstalling the application you will now get the solution but you will lose all stored boosters.

stan1981 · May 2020

Something wrong with ur internet !

check ur wifi n data speed to see r they fast enough ...

try on a phone device...

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/293133/internet-connection

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

Have you recently changed your account password?

Did you find the image below while connecting the game to the server?

Lulu123 · May 2020

Thanks stan1981

Everything else is working on the internet. Speeds do get slow now with all that is going on.

If I download the games onto my IPod the internet works, I was able to connect to the King Account. But it takes me back to level 1.

Lulu123 · May 2020

Thank you Sukanta_Biswas

Yes I have recently changed my password with King, because I was trying to get onto here to get help. I already had the problem with the games. And yes that is the message I am getting.

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/719747#Comment_719747

The problem has already been Reported and work is under way to fix it.

By reinstalling the application you will now get the solution but you will lose all stored boosters.

Lulu123 · May 2020

Thank you once again Sukanta_Biswas

if I am patient should I be able to connect, keep my levels and my boosters?

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/719784#Comment_719784

The problem has been going on for a long time and it means that your game app has been corrupted. I can't say for sure but as far as I know you will fail.

If you don't do this now, see below the list of what you can lose.

Booster from Daily Treat.

Daily booster wheel.

Fantastic 5 Rewards.

Free Unlimited lives + Lives exchange

From now on, all the levels you will pass will not be saved.

And other special events.

Now whatever you want.😁

Lulu123 · May 2020

Sukanta _Biswas

Do you think this might apply? Giving the boosters back if a screenshot is taken?

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/721248#Comment_721248

When this issue is resolved you can contact our Player Support if you can get some booster back.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Thank you.

Internet connection

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