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Bug report
Level 1
I spotted a bug in your game
Answers
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That good. U can share with us all or private msg community manager if u want it to be discreet
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Your problem is not clear to me so tell me a little more detail.
Is your game music going off while watching ad videos?
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Since yesterday (28th April) I've had a message saying 'You have experienced an error that we are working hard to fix. Please try again in a moment'. I tried several times yesterday and now again today but still get the same message. There does not appear to be a reported issus anywhere that I can find. Does anyone know what is happening, please?
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We have received a few more such reports and are investigating the issue and I hope you'll find the solution through the troubleshooting check below.
Please let know.
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Candy Crush Soda Saga:
I have experienced several bugs. These show a couple of issues.
This screen will only let me retry. I cannot exit or go back.
Part of the screen is covered by man, goal, and, race stats. Level
Above, show that my high score is not counted.
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I have also noticed such a problem and have already informed my team.
The problem must be investigated.
Thank you.
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I found a new one. In level 702 there is a coloring candy indication through which a coloring candy should come while playing. I played that level several times but none of the coloring candy appeared till now. Even I played the same level for more than 10 times till the completion of last move.
Another bug is the music control. The adds which are lengthy and we can skip them after 5sec. When we close the add the music control is getting off automatically.
There is a miss match while closing the music control in such adds. Where both adds music and game music are being stopped. Please fix it.
This adds related issue is been found when a lengthy adds which is giving revard after 5 sec is been implemented.
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Please provide as much information as we can for this issue as well as a screenshot and I will happy to help look into it. For instructions on how to take a screenshot please visit here.
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See as the add can be closed in 5 seconds then the music is getting off automatically.
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I tried the hard restart / reset. turned off my phone etc. It is definitely son some levels more than others.
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