Requested lives

ems_gard · May 2020

Hi, I clicked on request lives a few days ago and it’s been stuck on waiting for help, but I’m not receiving any. Is there a way to reset it, so I can click to request lives again?

thanks

Frankie2 · May 2020

Probably not... It's just slow due to the long queues of those who've requested lives and soon you'll get results

ems_gard · May 2020

Long queues? There’s only 4 other people in my team, I don’t think that’s the problem

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/295864/requested-lives

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

Right now, I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

Let me know if the problem is the same.

Thank you.

ems_gard · May 2020

Hi, I’ve just tried what you suggested, but it hasn’t worked

Sukanta_Biswas · May 2020

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/750118#Comment_750118

You can't even get live from Facebook friends?

Fineprint_ · May 2020

I have the opposite problem. I can’t send a life to a team member. It didn’t affect any other team members. So far only Danny. My team is named Pam.

Lola_Pop · May 2020

Hi @ems_gard and @Fineprint_ !

I'm sorry to hear you are not being able to send or receive the lives you need at the moment. If the steps suggested by our Superstar @Sukanta_Biswas don't work this time, it can be because of the huge amount of help that is being sent out during these last weeks- so many people are playing our games that there can sometimes be a hiccup. I would suggest you keep trying to send or receive lives from your team mates or friends, and I hope that it won't be long until those lives can get through.

Please accept my apologies for the inconveniences!! ❤️

ems_gard · May 2020

Hi @Lola_Pop since my last message on here, a new member has joined our group today and has requested a life that has come through to me to send it to her. My request to my team still says ‘waiting for help’ after sending my request days ago. Is there any way to reset it, so I can click on request again?

thanks

PummyRaj · May 2020

Hello @ems_gard Hearty Welcome to our wonderful King Community 🤗

I am familiar with life "not able to send" and "not able to receive", but "waiting for help" is a new one for me. Because, this is fairly new feature and like our @Lola_Pop said, lots of traffic in the internet 🙂

Did you try clearing cache/cookies (depending on the device you are playing)? If not, I think it might work! If not, there is nothing wrong with trying 😃

Force close the App -- disconnect from WiFi -- Clear cache / cookies -- restart your device after shutting it down for 2 minutes -- and log back in.

** The reason I am asking you to restart your device is because, that's how it works on my device. Unless I reboot it, it won't recognize that I have deleted the past history for some reason! If it is a browser, I can just close out my browsers and reopen them though!

Hope this made sense!

ems_gard · May 2020

Hi @PummyRaj

I have tried everything you suggested but the ‘waiting for help’ message is still there 😞

Requested lives

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