I didn't get my gold bars after completing gold rush competition

Hello @ari_mingming Hearty Welcome to our wonderful King Community 🤗

A little bit more to add to what my friend @Sukanta_Biswas informed you above...

1) Did you finish the levels on a single device OR different devices? Because, that matters very much and if we finish the levels on different device and receive few Gold Pins on PC and few Gold Pins on your phone, only the number of levels OR Gold pins that you have finished on your phone will be counted. Please make sure about that.

2) It is completely safe to post your game user ID number here. Because EXCEPT for the King team, nobody else will be able to use it as the King team uses specific program/utilities.

3) When we contact the King Player Support Team, to write in the Community, to try some troubleshooting steps are the common tips they send to ALL the players, that sent the complaint AND it is an automated response that's sent by a Bot.

Many new players do not know that their issues can be solved in the Community. So, lots of them write to the Support Team and send a complaint. That's the reason, the Support Team's initial email contains such tips.

Since you have contacted them on the 30th, wait for 2 more days to be contacted by an actual agent. If you still did not hear anything, you can send a reply to that automated email itself AND send them a note that you are still waiting for their assistance.

** I have contacted them for various reasons, before the Community came into existence and this is how they work 😃

So, not to worry at all AND contact them on Tuesday. The Support Team is very very good and helpful at all the times.

ONLY thing you should not do is to send repeated complaints. If we do that it, it will only create confusion to them and the agents might think that you are being helped by another agent with another ticket.

Did this all make sense to you OR confuse you? Please post back and let me know if you need any further assistance with this.

Everything will work out. Only thing we need is to be patient until we get contacted by an actual agent.

Have a wonderful rest of the day and a great week ahead 🍬 🍾

Hello dear @ari_mingming Thank you for replying back and clarifying 🤗

Great to know that you were playing on a single device. We can rule out that confusion 👍️

But, whenever we did not receive the rewards from certain events, the best way is to go to the "Player Support Team" -- which is what you did 👌

I have a good news for you.... the event which you were supposed to win 20 Gold Pins -- actually ended on Sunday 6 pm (European Time). Which means, you will receive the Gold Bars by end of Monday or mid Tuesday (June 1st or 2nd).

I too had this event in my game, but I could not finish the task in time. Here is the screenshot of the event.

So, now you don't have to worry about anything AND that you have deleted the email from the Support Team. You always have to remember the dates, so that we don't get worried about our rewards 😃

I did not have the "Episode Race" event in my game! By any chance, did you take screenshot of it? Or do you remember the end date? Next time, whenever you see these events, always take a screenshot, which will help as a reference.

Please do post the screenshot and I can clarify when you will receive those Gold Bars.

Hope I wrote everything clearly and did not confuse anywhere. I am pretty sure that within 24 hours, you will see the rewards for your Gold pins in your game.

Enjoy your rewards and the game. Have a wonderful day 🍬 🍾