I didn't get my gold bars after completing gold rush competition

PummyRaj

Hello again dear @ari_mingming 🤗 Hope you had a wonderful day!

OK, It will be few more hours for the Community Managers to start work. But, looks like they will be too busy today too!

Once they are a little bit free, I will inquire about the issue in your game 👍️

And, please do not worry about taking screenshots. It will be OK! Since you have given your game ID number to our friend @Sukanta_Biswas, the Community Managers can find out what's going on.

Once they enter that number into their system, they can find out how many levels/episodes you have won, etc.,

I will get back to you with some information about it in few hours (It is mid night for me now, I will be sleeping in a bit. Please don't worry, if I do not respond to you immediately ☺️)

Talk to you soon! Have a wonderful rest of the day 🍬 🍭



ari_mingming

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/803209#Comment_803209

Hi PummyRaj,

Thank you so much for your help. Let me check with Sukanta see anything found.

Thanks

Lola_Pop

Hello @ari_mingming!

First of all, I'd like to apologize for the delay.

I've had a look at your account and I cannot see any discrepancy; it looks like you are receiving the rewards correctly. Nevertheless, we've sent some Gold Bars your way to compensate for the waiting time.

If you feel you're still no receiving some rewards in your Soda game, please send us a screenshot the next time you earn a reward and we can check again. 😊

Thanks @Sukanta_Biswas and @PummyRaj for your help. ❤️

tratelqalam

We in the community don't deal with purchases, but it's the players who support them. https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase#latest

PummyRaj

Hello @tratelqalam Hope you are had a nice weekend and having a good day 🤗

May I know what was the need to post your comment in this thread?

I think you have not noticed that the question was posted about 2 months ago! Please try not to comment in the older threads, as it will create a confusion for us.

There is no need to respond unless a new player has reopened the thread with a latest question or the old player comes back with more questions.

Thanks a lot for understanding 🙏

Have a Sodalecious day 🍬

wykoon

Hi @tratelqalam 😅 Fyi, this post is has nothing to do with gold bar purchase... it was about not receiving gold bars after completing an event...

In the end the player still get compensated for the long waiting time...

purpleunicornnips

In candy crush friends, I just played a gold rush over the last 3 days or so that said receive "3 gold bars for passing 3 levels, 10 bars for 10 levels and 15 for 15."

I passed about 30 levels on the first day. Now I got a pop-up from Tiffy saying I didn't win anything. What gives?

I should have 15+ bars

tratelqalam

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/999342#Comment_999342

Each level gives an alloy of gold, and if you add it to three it becomes three, I don't think there is a mistake

purpleunicornnips

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/999412#Comment_999412

I'm not sure what you mean.

I didn't get ANY bars. Despite playing way more levels than required....

Can someone help?

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/999342#Comment_999342

Hi and welcome to our wonderful King community.

For any missing rewards, you may contact directly to player support from your game application and explain them your case. As they have your complete game data it will be easier for them to take a quick action on this case.

If you still need further assistance please feed back us.