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Candy soda crush- sync back to old account

Posts: 3

Level 1

edited June 2020 in Support
How do I save candy crush to the correct Facebook account. I appear to have created two accounts by accident?

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Answers

  • Posts: 37,457
    edited November 2019
    Hi @Rosamond_Farr, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

    If I am reading your message correctly you have 2 Facebook accounts now?  First thing is to get your user ID # by following the steps from here.  Once you have the number you are going to click on the "contact us" and a box will pop up.  Give them your number and tell them what's going on and they can get you back on track.




  • Posts: 3

    Level 1

    Hi. I'm sassy, been playing for yrs..luv candy crush soda!! Idk hoe but, my acct is no longer synched with Facebook!!? I tried to fix it but forgot my password and it would not allow me to get a new one.


    NOW, IT GAVE ME A BRAND NEE FB ACCT @ LVL #1..I AM IN 2900 RANGE.

    HELP!! #1- I NEED TO SYNCH. ACCTS. #2- NEED TO DELETE NEW BEE ACCT..LOL!

  • Posts: 3

    Level 1

    See I sm NOT B-24..EEK..HELP!

  • Posts: 12,039

    Welcome to the Community, @Me-24 !

    We'd love to help you out. Let me see if I understand the issue correctly:

    1.- You had a Facebook connected to a King account, but they did not sync anymore

    2.- You tried to solve it, and as you had forgotten your password (to the King account, or to the Facebook account?), you had to create a new account (Facebook? King?)

    3.- Did you sync the game with that new account and need to desynchronize them?

    Please give us more details and we can help you get back on track. πŸ€—

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