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Soda Teams rewards not updating

Camatt
Camatt Posts: 1

Level 1
in Support

I'm a member of a Soda Team but the progress bar isn't updating with the points earned. It hasn't moved since I first joined and I can see that members including me have earned loads of points. As the bar isn't moving I'm missing out on the chests (rewards).

Why is the bar not moving?

«1

Comments

  • speedie1
    speedie1 Posts: 5

    Level 2

    I’m having the same problem

  • bearwithme
    bearwithme Posts: 16,748
    edited June 2020

    Hello @Camatt and @speedie1 and welcome to our Sodalicious Community. I am sorry ti hear that is happening to both of you. Mine seems to be working fine. What are you playing on - PC or mobile? Have you both made sure you have the latest version of the game, cleared your cache and then turned your device off for 10-15 seconds? Sometimes that can clear a problem up. However, just in case there is a problem with Soda Teams - I am reporting it to the CMs and will let you know (hopefully I will hear something back tomorrow). Can you both also provide your player ID#s so it is easier for then to investigate the issue?

    You can find out how to get your game ID# here.

    Thank you. 🙏😊

  • Adav
    Adav Posts: 684

    @bearwithme , I'm playing PC King direct, and it seems to be working, BUT, no idea how many points earned unless you calculate yourself....

    image.png


  • speedie1
    speedie1 Posts: 5

    Level 2

    My bar isn’t moving for 2 days now

  • bearwithme
    bearwithme Posts: 16,748

    @Adav - I play on mobile devices (iPad) and also have no problems (just guesstimating how many points are needed). However I have asked the CMs to see if they can assist these players.

  • elebug
    elebug Posts: 31

    Level 3

    I have never seen the bar. How do you get it?

  • Lola_Pop
    Lola_Pop Posts: 12,036

    Hello @speedie1 and welcome to the Community!

    As our @bearwithme said, we'd need some more infos to help you out.

    Which device are you playing on (make and model)? When did it start? Can you also give us your player ID, please? You can find it here.

    Thanks a lot!!

    @elebug , don't you see the bar, or is it the whole teams feature you cannot see in your Soda game?

  • bearwithme
    bearwithme Posts: 16,748

    Hello @elebug - every time you complete a level and even when you first log in for the day - the soda squad image with the three chest should show up.

    The first photo is showing where the Soda Squad icon is located

    Soda - - Soda Team 1.png

    Are you seeing that in your game?

    The second photo is what you should see if you click on the Teams Icon

    Soda - Soda Squad.png


  • speedie1
    speedie1 Posts: 5

    Level 2

    Can’t find my player id

    i play on an iPad Air

    I can see all of the above but the bar flashes but doesn’t move

  • speedie1
    speedie1 Posts: 5

    Level 2

    My user I’d is

    1031253539

Hey! Would you like to give us your opinion?

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