What is up with the graphics?
What is up with the graphics? For about a week now, when I try to play the game it goes to a screen with weird graphics, no pictures just weird color blocks, and I am unable to play this. I have had this in the past, and logging in from a different browser fixed this, now all the browsers have this trouble. Frustrated!
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Answers
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Hello @julies7 Hearty Welcome to our wonderful King Community 🤗
I am very sorry to hear about the issue in your game!
Are you seeing "Pink" blocks as the back-ground? There were few complaints about it in past few weeks, but I don't think that I have not seen any this week! Let me check and get back to you.
In the mean time, can you please show me a screenshot of that blocks, to make sure that you and I are talking about the same thing?
Please post back by typing in the comment box given below. And to post the screenshot, tap on the 2nd icon that is located in the bottom left corner of the comment box.
Talk to you soon! Have a great rest of the day 🍬 🍬
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@julies7This a graphics issue i sometimes get on win 10 app and i just have to restart my game happens when i switch between applications and leave game for a while. as you are playing via a browser, i would clear your internet cache / History and log out and restart your device, then log back in and let us know if this fixes your problem or if it still exists.
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I have done all the suggestions given here. I have done the deleting the cache, cookies, etc. Logged out and restarted the game, and still have that horrid pink screen. Any other suggestions? Not having any problems on any of the other facebook games, just Candy Crush Soda, the one I like to play.
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Whether I sign on through Chrome or Edge ...It logs me in, I click on my level, start screen appears. It then says loading then the Pink block shows up then it tries loading again .... then the screen is all distorted with a rainbow of colors!! I've cleared cache, deleted browsing history etc. etc ... still nothing!! Does this have anything to do with FlashPlayer coming to an end???
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We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.
We're very sorry for your problem.😔
We have received a few more reports about such problems and the cause of the problem is under investigation.I am going to let my team know about your problem again and we will let you know when we get any information. Now you can check out a few general troubleshooting here, if you can find a solution to the problem.
We may need a screenshot , Device detail and your game Id to investigate your problem.
Thank you 😉
