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Not Getting Bonuses HELP

J0_mata
J0_mata Posts: 2

Level 1

For a few weeks now, everytime I play I dont get any bonuses, because the game says it isnt connected, to check my internet connection. But it doesnt matter if i'm connected to my home's wireless or if I'm using mobile data, it always indicates the same and on several devices. The only bonus i would get would be "playing everyday" but now even that is gone. Yes, i've check my internet connection. Is it a bug? It's been a few weeks now... Does anyone have the same problem? Thanks

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Answers

  • AbhinavSargar
    AbhinavSargar Posts: 3,726

    Hi @J0_mata Welcome to the Community,

    Tagging @Sukanta_Biswas @PummyRaj for Your Help.

  • sameeksha
    sameeksha Posts: 4,422

    hello

    @J0_mata

    welcome to the king community!

    tagging game experts and superstars!!

    @Diamond Lim @Glenn1972 @Freddy_Falkner @Elsa

    happy crushing!🎉

  • Diamond_Lim
    Diamond_Lim Posts: 170,233

    Thanks for your tagging me! @9japradaANP 😊

    Welcome to Sweet King Community! 👑

    How about you update the latest version of this game or restart the device that I hope nothing this happens. 🤔

    If it's not worked, How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope it's solved! 🤔) 

    You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps! 😉

    Android

    iOS

    Kindle

    Windows mobile

    Computer

    ⚠️ NOTE ⚠️

    If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset or gone.

    ** If you want to win gold bars on this game, you can click here to join to answer that you can chance to win gold bars too on sweet contests. 👇 **

    Have a sodalicious day! 🥤

  • mckygwn2
    mckygwn2 Posts: 5

    Level 2

    Hello, I seem to be having a similar problem as another player. I have almost reached 1000 games and bingo bango no bonuses so only getting 5 tries and I'm done. I did not get any error messages, I have no problems with connections or any thing like that, it just stopped about five days ago. What's going on?

  • Lola_Pop
    Lola_Pop Posts: 12,045

    Hello Sodalicious players!!

    @mckygwn2 , welcome to the Community. 😊

    Can you tell us some more about that? What exactly stopped 5 days ago?

  • mckygwn2
    mckygwn2 Posts: 5

    Level 2

    Any and all bonuses stopped. I get no extra time, no extended time with the fish bonus, candy bomb, or the one that makes one candy the same color as the bomb. Very frustrating when just about to cross the 1000 game line. I enjoy my game time very much but I miss the extra help.

  • Lola_Pop
    Lola_Pop Posts: 12,045

    Hi again!

    Do you mean the daily log in calendar, or do you mean the boosters are locked when you start a level? Which level are you on specifically?

  • J0_mata
    J0_mata Posts: 2

    Level 1

    For me, all bonuses. Daily bonuses, accomplishments, races, giving/asking for lives, games...

    Level 1858

  • mckygwn2
    mckygwn2 Posts: 5

    Level 2

    Ok, sorry Lola_Pop I should have been more specific to start. I am on Candy Crush Soda Saga level 994. I am not sure exactly but around level 989 things changed. After logging in, the game would usually tell you how long you have been playing in consecutive days, doesn't do that now. At some point in here it would show you an extra boost you would have during your upcoming game. Either the sprinkle bomb, fishes, or color bomb (changes candy to same color). Then (not sure of exact order) it would ask if you wanted to send extra help to other players, this is now random sometimes does, some not. I believe I can still select those same boosters if I wanted to but I have not tried that, I like saving those for emergencies. I did not have to pick one before this glitch it was given as a help. If I can offer any more let me know. Thanks a bunch for your time!

Hey! Would you like to give us your opinion?