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Lost my progress

dharmesh4742
dharmesh4742 Posts: 4

Level 1

I m at 3515 ++levels . Last 3 year I m playing game without any facebook or email saving.. so by mistake sync with facebook ..i lost all levels and startinh from level 1. Pls help me... how can i restore again levels

Answers

  • dharmesh4742
    dharmesh4742 Posts: 4

    Level 1

    I use samsung s7 android

  • Freddy_
    Freddy_ Posts: 68,477

    @dharmesh4742 Hi and welcome. Please see post below for help with getting your levels restored. If you have any problems please let us know


  • aijaziqbal
    aijaziqbal Posts: 8,884

    Hi @dharmesh4742 ,

    We warmly welcome you to our adorable king community.

    Plz. Try to use the above link provided by @Freddy_Falkner . But if it doesnt help then don't be discouraged because we can manually return you to your level.

    Please must first create a new Facebook account and connect the game. Then

    Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

    It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

    But be patient with support as they are now a days under lot of pressure and their response could take some time.

    Best of luck.

  • Loveth_NP
    Loveth_NP Posts: 1,741

    Omg 🙆🏽‍♀️ ... hi and a very warm welcome to you @dharmesh4742

    So sorry about it and hope the helpful assistance of the experts will be positive for you. 

    Best of luck and enjoy crushing 🍭🥂

  • tratelqalam
    tratelqalam Posts: 2,615

    Please must first create a new Facebook account and connect the game. Then

    Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

    It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

    But be patient with support as they are now a days under lot of pressure and their response could take some time.

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