No internet connection on some parts of the game
Answers
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@LinDon1959 @anna2020 @anna2020 Hi and welcome, what device are you using, there are some know issues that they are trying to rectify fix at present with some of the features. If you have done the general troubleshooting tips. i think you will need to be patient on waiting for a fix for some of these. I play using windows 10 app and find i have less issues with the game using this
Thanks
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I have done all the trouble shooting I can!!! I am playing on a desk-top Windows 10 Dell computer platform. I still get a no internet popup any time i try to use the gold bars, the race, the board, the gumball machine, i can not play the weekly contest. I can not win any BOOSTERS. I GET NO INTERNET for all of these, but i am planely on the internet. Also my PROFILE is missing!!! I am not sure my game is being saved!!! I thought about uninstalling and reinstalling but i am at Level 2830 in the SODA SAGA and i do not want to go back to zero!!!
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@LinDon1959 Hi, if you uninstall you should not go back to zero as you should just need to log back in with your account and you should keep your level and gold bars and if you have any problems there are ways to recover your level. the profile thing i am guessing is the same as Saga where its a facebook problem with spinning avatars and avatars not loading. king are working with facebook to try to find a fix for this but there is no time frame to this.
Can i ask are you playing via facebook or windows 10 app
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Hi and welcome to our wonderful king community. @LinDon1959 .
Very sorry to hear about issues in your game. It looks like your game is crashed. And i am not sure that you have any other option left except reinstallation. However if you do so your progress will not be lost ( if you have already linked your game to either facebook or king account). The only thing you will lose is your boosters and stored lives. Progress can be recovered even in the worst scenario by the help of our kind CM through manual restoration if you didnt save it.
Hopefully it is helpful.