MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • I have the same problem. Stuck on this page since yesterday. Hi Laryssa, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team…
    in I won the Create Striped Candies contest and it is stuck on calculating the results Comment by MarkHawk November 2016
  • I too am having the same problem. Both yesterday and today. Googled the issue and came across this page. Please can someone review Hi Wendy, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the…
    in I won the Create Striped Candies contest and it is stuck on calculating the results Comment by MarkHawk November 2016
  • Hi Mark. I uninstalled and reinstalled today and also lost progress. Can you help me get it back please. Hi Shamim, please see the message I have send you. Kind regards, Mark
    in Lost progress Comment by MarkHawk November 2016
  • Hello, it's my dad's phone, he got the same problem unfortunately the game started him back level 1 ! Can u help Jim,Mr Hawk, please ? Hi Tom, please see the message I have send you. Kind regards, Mark
    in Lost progress Comment by MarkHawk November 2016
  • Hi Katsim, I am sorry that you have experienced an issue with your purchase in Candy Crush Saga. I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind…
    in Mystery box didn't show up with my 15.99 purchase I just made!! Comment by MarkHawk September 2016
  • Hi Yvelyn, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. Kind regards, - Mark, Team King Care Hi Sunrise; please get back to the message I have send…
    in Farm Hero Saga wouldn't load so I reinstalled, now i am at level 1. Comment by MarkHawk July 2016
  • Hi, Candy Crush Saga version 1.69.0 has been released on iTunes: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8 Kindly update the app on your mobile device to fix the issue. Thank you all for your patience. Kind regards, Mark, Team King Care Hi Katie Hill, please see the message we send you yesterday and…
    in Candy crush crashing after purchase today Comment by MarkHawk February 2016
  • Hi, Candy Crush Saga version 1.69.0 has been released on iTunes: https://itunes.apple.com/us/app/candy-crush-saga/id553834731?mt=8 Kindly update the app on your mobile device to fix the issue. Thank you all for your patience. Kind regards, Mark, Team King Care Please leave a comment here in case you didn't receive the…
    in Candy crush crashing after purchase today Comment by MarkHawk February 2016
  • Hi Sarah, We are currently experiencing an issue with a server which prevents you from connecting your game to Facebook. Thank you for your patience until the issue is resolved. The server issue has been solved. Thank you all for your patience and understanding.
    in Jelly crush will not connect to Facebook Comment by MarkHawk January 2016
  • Hi Sarah, We are currently experiencing an issue with a server which prevents you from connecting your game to Facebook. Thank you for your patience until the issue is resolved. Hi Jonathan, it is currently too early to give an estimate but we have located the issue and are working on getting the server back online as fast…
    in Jelly crush will not connect to Facebook Comment by MarkHawk January 2016
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