QueenB

Community Manager

Thanks everyone for continuing to share your thoughts about the Chocolate Box update 🙏 I completely understand how this change has affected many of you, especially those stuck on tough levels or at the higher end of the map. I’ve passed all your feedback on to the team, and they’re aware that this version of the Chocolate…

Wow @snakegore999 😮 this is such a creative mashup 🤩 The attention to detail (and the casting choices!) made me laugh… Denize as Gina Lombardi is a brilliant touch. Thanks for sharing your fan art with us, it’s always amazing to see Candy characters in unexpected adventures 😁 I’ll make sure to share this with the Candy…

Hi @csosandorne 👋 Thanks for letting us know, and I’m really sorry this happened. How often do you notice this issue? Unfortunately, there’s not much we can do directly here, but I recommend making sure your game app is fully up to date and that you’re connected to a stable internet connection. If it keeps happening,…

@MountainMom @PummyRaj @kiara_wael

Aha, I see… would you be able to include a screenshot of the entire screen when you're playing so we can have a closer look how the game board looks? 🤔 Really appreciate your collaboration with this 🙏

Hmm.. I can't think of anything that would cost 7 gold bars 🤔 could you please share your game ID so we can have a closer look and see what they have been used for?

Hi everyone 👋 Just a quick update on the Star Tournament the previous round ended yesterday, and a new one has now started. If you’re not seeing your stars count yet, don’t worry, you’ll first need to complete the newly released levels (episodes) before the new tournament unlocks and starts tracking progress again.…

Hi @king4958 👋 Thanks for letting us know and you’re not alone in this. The team is aware that some players are experiencing the game becoming inactive after finishing a level. It’s been reported and a fix is already being tested for an upcoming update. In the meantime, restarting the app after each level is the best…

Hi there 🙂 What's stopping you from playing now? How can we help?

Hi @Headnurd 👋 That definitely sounds frustrating 🤔 Just to clarify, there’s no authorization needed when using gold bars in the game, so it’s quite easy to accidentally spend them without realizing. For example, sometimes when a level ends and it offers extra moves, it’s possible to tap “Continue” by mistake, which…