network and Wi-Fi problem

Shahadat

This game is not connecting to network and Wi-Fi what is the problem can you check please

johamilton

network and Wi-Fi problem

Shahadat

Apr 11, 2025

https://us.v-cdn.net/6030983/uploads/VNEGSBK4J80N/img-20250411-224642.jpg

This game is not connecting to network and Wi-Fi what is the problem can you check please

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Hi and welcome to the Candy Crush Solitaire community.

I completely understand how frustrating this must be. We definitely want to help get this sorted out!

Could you please try to follow the steps below?

• Lets do a soft reset. Log out of your game (Do Not delete your app). Turn off your device and let it sit for about 10 seconds. Turn your device back on and then log back in with your email and password.
• Check if there are any updates for your game and device. There has been a couple updates lately
• Make sure you have at least 2GBs of free space and clear your cache

🤗

safa2yal7lwa

I also have the same problem

The game not moving and I have to wait for 4 hours with out any help or prizes or events 😪

johamilton

safa2yal7lwa

Apr 19, 2025

I also have the same problem

The game not moving and I have to wait for 4 hours with out any help or prizes or events 😪

Hi and so sorry you are having this same problem.

I am presuming you have already tried the soft reset that I posted above, and it did not work. So would you please use this link for Players Support. They then can help you out 👉️Contact Us 💕