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network and Wi-Fi problem

Shahadat

This game is not connecting to network and Wi-Fi what is the problem can you check please

Welcome! 👋

Comments

johamilton

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3312469#Comment_3312469

Hi and so sorry you are having this same problem.

I am presuming you have already tried the soft reset that I posted above, and it did not work. So would you please use this link for Players Support. They then can help you out 👉️Contact Us 💕

safa2yal7lwa

I also have the same problem

The game not moving and I have to wait for 4 hours with out any help or prizes or events 😪

johamilton

https://community.king.com/en/candy-crush-solitaire/discussion/494036/network-and-wi-fi-problem

Hi and welcome to the Candy Crush Solitaire community.

I completely understand how frustrating this must be. We definitely want to help get this sorted out!

Could you please try to follow the steps below?

Lets do a soft reset. Log out of your game (Do Not delete your app). Turn off your device and let it sit for about 10 seconds. Turn your device back on and then log back in with your email and password.
Check if there are any updates for your game and device. There has been a couple updates lately
Make sure you have at least 2GBs of free space and clear your cache

🤗

Comments

johamilton

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3312469#Comment_3312469

Hi and so sorry you are having this same problem.

I am presuming you have already tried the soft reset that I posted above, and it did not work. So would you please use this link for Players Support. They then can help you out 👉️Contact Us 💕

safa2yal7lwa

I also have the same problem

The game not moving and I have to wait for 4 hours with out any help or prizes or events 😪

johamilton

https://community.king.com/en/candy-crush-solitaire/discussion/494036/network-and-wi-fi-problem

Hi and welcome to the Candy Crush Solitaire community.

I completely understand how frustrating this must be. We definitely want to help get this sorted out!

Could you please try to follow the steps below?

Lets do a soft reset. Log out of your game (Do Not delete your app). Turn off your device and let it sit for about 10 seconds. Turn your device back on and then log back in with your email and password.
Check if there are any updates for your game and device. There has been a couple updates lately
Make sure you have at least 2GBs of free space and clear your cache

🤗