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I installed this game from my Galaxy Store but I don't think I received the pre-registered rewards.
@QueenB @johamilton
Hi teewiping,
Sorry to hear you're having trouble receiving your pre registration rewards. We are currently looking into this as we suspect that there might have been an issue with the popup.
We believe that you should still have received your rewards but because the popup never showed, you might have missed it.
Can you please go to the Card Dec and send me a screenshot of it?
Also, if you see any of these items in your game, it means that you have received your rewards but just did not get the popup 😔
Hi again! 👋😊
Okay! You can continue telling to the Player Support Team 👇😊
Yes! I did reaching and passing Level 20 in this game but it's still not worked as these pre-registration rewards are still not appeared for me yet. I did try restarting my device and using the stable my internet connection already. But it's still not worked again.
Can you please help me to send these pre-registration rewards back for me in Candy Crush Solitaire again? Thank you so much again!
Then we hope Player Support Team will continue replying and helping you to send these pre-registration rewards back in this game! Cheers! 🤞😊
You choose a topic is Lost Progress or Items, then you choose a subtopic is I lost my progress better (Please DON'T choose a subtopic is I lost my items as it will replying you automatically that it's not helpful and worked for you). Then Player Support Team will replying and helping you soon. 🤞😉
If none of this helps, please contact us through the game app :
We hope they can help you soon! 🤞😉
Also thank you for pre-registering and interest playing Candy Crush Solitaire! 🍭🍬♠️♥️♦️♣️👍🤗
Thank you for pre-registering for our game @teeweiping
To ensure you receive your exclusive pre-registration rewards, follow these simple steps while progressing through the game:
1. Pass Level 3 Once you complete Level 3, you’ll receive a pop-up confirmation that your pre-registration reward has been successfully added to your account.
2. Pass Level 8
After clearing Level 8, another pop-up will appear, confirming that your exclusive card back has been added to your collection.
3. Pass Level 10 When you reach Level 10, the Card Back setting will be unlocked. This means you can now go to your settings and equip your pre-registration card back to show it off in-game!
If you don’t see your rewards, try restarting your game or checking your internet connection. If
Let me know how it goes 😁
I already choose what you suggested to me.
Yes! Exactly! So that's why we choose a subtopic is I lost my progress better, then Player Support Team will checking, replying and helping us for the problems better. 🤞😉
@Diamond_Lim
Is this automatic email because it just mentioned the same things with you all let me know before.
Great! You wait for Player Support Team will replying and helping you soon! 🤞😊
I already email them using my yahoo account. Let's see how it's going.
I go to find the topic of my issues but none of it related to my issues.
I followed all your steps but so far I still haven't get any pop-up confirmation. Now my level is 13.
I still receive nothing after logged in my account.
Oh I see. I will try that. I played with my mom and now already level 10.
Hi! I was in a hurry to play at first, but it wasn’t until the fourth level that I thought of logging in to claim the prize. When I logged into my King account, I immediately received the reservation reward.
Do you have a login account?
@steventseng did you start to receive your pre-registered rewards on level 4? I didn't receive any when I started my game on level 1.
My proof
Deleted.
My friend steventseng is playing now and already claimed his pre-registered rewards.
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Alright. I already told them. Thanks for your helping.
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Hel help me
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