Unable to connect internet!
Level 1
Hi! I started playing king Solitaire yesturday and is an interesting game. But i am unable to connect to internet since the start.
Can you please assist on this matter.
Comments
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Maybe your internet is not stable? Can you provide us screenshot?
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everything is working for me except the internet on the game. I have also tried restarting the wifi and phone.
i think there is glitch on the game.
As per research this has happened in past in the candy crush pyramid game also with other users. Might be the same issue.
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Have you try to contact the game support team?
First, open the game app. Then, go to Settings (gear icon). Tap the ? icon and choose the topic of your issue. Scroll all the way down and select Contact Us. Click on it and fill a simple form. Lastly, check your email and reply again with you problem if your inbox received an automatic reply.
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Sorry you are having this problem.
We can do a soft reset ~ log out of your game (Do not delete the app). Be sure you remember your login in information.
Turn your phone off and let it sit a few seconds. Turn your phone back on and sign back in with your login information.
Check your phone and make sure your wifi is strong.
Hopefully that will get you connected.
Please let us know if this works 💕
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Is it saying that it is not connecting to WIFI? 🤗
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my iPad and iPhone both have their only own data plans.
I don’t have Wi-Fi at home. I live in the sticks. (UK) My data works fine on all my other apps including all the candy crushes. Just doesn’t work for solitaire.
Does solitaire actually need Wi-Fi ?1 -
Thank you for your response. I can check with my CM on Monday. Are you sure you have enough data?
By any chance have you tried playing it on your Ipad. If not, lets see if it works there.
You said you already did a soft reset ( logging out of game, turn your phone off, the logging back in) on your game and it still does not work. Just checking to make sure we have tested everything
Can you please let us know which phone you are using
💕
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hello thank you for your response. Yes I have unlimited data. Playing on iPad Pro. With latest update. Also tried on iPhone which has unlimited data too. Still no joy. Yes tried the soft reset.
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Thank you for the information Claire. One more thing please. I am presuming they are both Apple products. Can you tell me what IOS they are. Anotherwords how old are they and are you sure there is no updates. 💕
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